MetroPCSReviews of metropcs.com

This company commits fraud and larceny !

If I could give them no stars I would. I used the My Metro app yesterday to try and get an issue resolved with an app that wasn't uploading to my phone correctly. I'll add that I called the company that runs the app and they told me it is an issue with my provider, to call them and tell them they need to do a "SIP H323" and that Metro would know exactly what that means. 2 times yesterday I started a conversation w/a rep via messaging and both times they started to help me (which isn't "help" really at all, just the standard questions and their standard "script" that they read, thanking me for my service, etc.) And then they just fell off the conversation, not responding to my "Hello, are you still there?" So today, I call to try and resolve this and get this Skpe/Zoom type app up and running. 1st rep: asks me a bunch of q's, says she's going to reset my phone n that our call will disconnect and that I need to turn the phone off and restart it and "the app will work." I did that and no, the app still wouldn't open. So I call back. This next rep starts talking to me and then disconnects our call and conveniently disconnected the automatic survey at the end, before I was able to give her a bad review for cutting the call off. I TRY to call back 3rd time. Now this time, I'm unable to use my phone at all. I have no service. Thank God I have a landline. So I call from the landline, for a supervisor I spent 56 minutes on the phone w/this person, asking me security questions like what month did I open my account??? I DON'T KNOW, I'VE HAD THIS LINE FOR LIKE 5 YRS., SERIOUSLY??" So, she finally gets into my account (she couldn't text me the numeric code they text you to get into your account because THEY disconnected me from a tower, which she was about to tell me) so she gets into my account via these security questions (how much was my last bill, etc., the question about what month I opened my account in 2018 was laughable) she says that I'm disconnected from the tower and that she was going to reconnect me to the tower and asked my address. I live in a populated suburban area, there are towers everywhere. But she wasn't able to do reconnect me so she opened a ticket. At the very end of the call, she read her little script and all I heard was "you'll hear from someone within 1-5 days, thank you for being a great customer and have a..." I SAID, "HOLD UP, WHATTT??? 1-5 days? So you disconnect me from the tower, now I have NO SERVICE AND IT'S YOUR FAULT AND NOW I HAVE TO WAIT 1-5 DAYS TO GET IT FIXED???" I try to be nice to customer service people because that's what I do and it's not easy but this rep was reading that script so fast and trying to get me off the phone because she probably has people hearing that 1-5 day bit and freaking out all the time. She gave me this ticket number and just kept repeating herself that it'll be 1-5 days and I'll get a call on my 'provisionary' phone, like cut out the fancy words, you're gonna call me on my landline to fix the problem YOU CREATED with my cell service because that is the ONLY way you or anyone else can reach me now because YOU DISCONNECTED me from the tower and can't seem to reconnect me. I asked her what I'm supposed to do because I use this phone for my job and so many other things and she just said that she was sorry but yes, 1-5 days, what will be the best time to reach me on the landline? I SAID, I DON'T KNOW what time, because now my whole life and job is screwed up because of YOUR ERROR!!! So, now I'm going to have to stay home and wait for Metro to call me sometime between now and Saturday??? SERIOUSLY? THEY ARE THE WORST, I've had many issues over the years, especially with the tower problems but they were always able to reconnect me once I called in. This time they disconnect me and aren't able to reconnect me. I'm switching providers tomorrow. THIS IS JUST COMPLETELY UNACCEPTABLE. ADDITION: I just went to the Metro website "Contact Customer Care" to officially send this complaint to them electronically HOWEVER, the form has a drop down menu toward the bottom asking you what Market, with a drop down box to choose your market BUT there are NO OPTIONS TO CHOOSE FROM and you can't proceed with your submission without choosing a market but the only choice is "please select." Can this company get anything right???

221 W. Jefferson Blvd Dallas, to 75208 A.J was so helpful and nice to my kids and I can’t thank him enough he deserve a rise. Yolanda Woods...

I have never been treated so awful at a phone company Like I did yesterday. I hate metro pc now!!!!! I am dumping them after all these years and going somewhere else.

Jan. 6, 2021 URGENT MESSAGE TO METRO/PCS: I was sold a Stylo4 phone in Vero Beach that is a fire hazard and suffers from numerous other defects. Within the warranty period, I called both MetroPCS and LG to inform them that it is a fire hazard, is overheating, the battery is expanding and pushing the back cover off, not charging properly, arbitrarily changing the system language from English to Russian and Spanish, and does not respond to touch commands. After seven phone calls, your sales staff in Vero Beach and your corporate office in Port St. Lucie refuses to help me. Before I alert the media, file a class action suit, and file a criminal complaint with the FTC for deceptive sales practices and knowingly selling defective phones, I'd like to talk to a corporate manager for a mutually agreeable solution. Most sincerely, Alan W.

the worst phone company I've ever had. I bought a phone which would reimburse me 100 dollars in six months, after six months I call them to claim and they say that I do not call for not having made direct payments that were required. The store never mentioned such a thing to me, I told them but they said that I had a mistake in the store and the only thing I could do was buy another device and wait six more months and they would report the store where I bought it and still they cannot return me refund. I am going to report this to consumer report because it is not fair, they are liars. How is it possible that they cannot manipulate the system to deliver a refund?

Worst company to buy from. They con you into things then back track on their word. They will lie a CD blame everyone else but themselves. They promised a refund after false advertisement and mere following what they said needed to happen only for it to cost me two lines and a couple wasted days trying to correct it which they never did. So i moved to t-mobile. Better customer service and prices. I will be turning this into the better business bureau cause of the whole nightmare

The worst company I have ever worked with. No joke I am extremely disgusted and frightened from the unprofessional, unskilled and unreasonable staff. I have visited 10 stores and only in 1, I found a person to help me out. I lost a month finding a way to get an offer with them because no one was prone to help. Trust me it is not worth it.