MetroPCSReviews of metropcs.com

Purchased a portable wifi router. Never used it. Went to go return it (still with plastic on it) Spent over $100 to get it activated and when advised I could return it, they said at store there was nothing they could do for me.

This company are scammers I went to the company to pay my bill the person working their charged us 17.00 dollars more than our bill usually is we paid him he said the service had increased he told use the system was acting up and give us two different receipts that total what we paid we kept questioning him about it he said don't worry you want owe nothing next month I promise we didn't look at the phone number on the receipt was trying to resolve the price and two different receipts I have been with them for 7 years but since they was hacked and took on T-Mobile the service is horrible this store person set up a second line on our account without our permission and charged us that what the extra money was for and my next month bill is changing me for a second line that customer service is telling me I activated never activated a second phone I do not have a phone and kept telling me to call it and find out who has the phone I received this story after numerous different stories that I was able to verify not to be true finally I was told they could remove the line which by the way was a free service phone the customer service person said and if you remove this line you will look you free service I said I don't have this phone please remove this phone I have never used this phone it is not mines I believe it to be government assistance phone with extra fees attached for me to pay next month if I wouldn't have caught it they told me they couldn't do anything about the 17.00 extra dollars that was taken from me had I not checked my online account I would have believed the store person and would have been paying extra money for a phone I did not have these people are scammers please be careful I am looking for a new phone company next month there is nothing worse than someone stealing from you doing dishonest things with your account and trying to change you extra for your account especially when you trust them

Had issues with my account with MetroPCS and had a really hard time getting real answers and solutions from them, had to be put on hold for almost every question I had and it took a lot of time without them even resolving the issue in the first place. Very bad customer service which made me close my account with them during the same call.

Zero stars. No agents to handle any situations. Store personnel don't know anything. Automated service gives runaround and doesn't send you to an agent. Not worth it. Switching somewhere else today.

I wish I could rate them ZERO but even one star is too much.Went to the authorized dealer ( 5500 Buckey town pike in Frederick MD 21703) to purchase 5 lines.Terrence did not listen what I was asking him and try to sell me free phones.Charged me $246 for 5 lines and 5 free phones.Unfortunatly when he finally realized what was I asking for, he cancel the purchase and issue $180 refund?On my question why he did not issue full refund he responded that he is actually charging me retail price tax for the phones and he can`t refund tax to me?Free phones become retail price phones?So I have paid $246 and received back $180 not even get account, phones and 5 sim cards?So no service with MetroPC but charged $66 for nothing?I have called customer service , but their respond was that they can`t find my account and they cant issue refund to me, but advised me to go the dealer again and complain to him?This was terrible experience with MetroPC , especially with guy named Terrence, who by the way, didn`t know that sim cards can be associated with personal unlocked phone IMEI and after I asked him to call someone and ask about this, he was finally aware what I was asking when I came to store.This story will be escalate further until I get my money back for service, lines and phones I did not receive at all!

I had to replace my broken iPhone. Went to the Apple store. Easy transaction. They put the SIM card in the new phone but the Metro service wouldn't work. Apple employee called Metro to have them turn on the service and Metro said they had to send me a text to verify. We pointed out that I can't receive a text to a non-working service. What kind of policy is that? They absolutely refused to help and told me I had to go into the store. Their customer service wouldn't let me talk to a supervisor. I think this is the only company that can't verify information over the phone. I have a pin number too. Update: I went into the store, and they never asked for my picture ID. They simply asked for my pin and activated my phone. And then charge me $21+ for activating it in a store instead of over the phone. Tried to get a refund from customer service, and they were completely unwilling to help.

I'm leaving Metro pcs they set up their system so you can't pay online you have to go into the store and then you get charged and extra fee!! I'm changing carriers tired of the GAMES.

Just had to sit listening to horrible music for a hour and still couldnt get to tall room someone so we gave up. We were just trying to pay our bill. We tried online and you click pay bill then you enter your phone number and click next and you get an error message that tells you to set up a account. We already have a account that's why we trying to pay our bill for that account. Metro is 3x more stupid than it needs to be. Maybe I just wont pay it then