MetroPCSReviews of metropcs.com

I had two phones on my account and wanted add another phone to call was great, received a new phone in 2 days, great again. The problem occurred when the new phone came without a sim card. Called customer service, they insisted the SIM was included. Made several calls, received several different answers, (card in the box, on the box and in the phone etc). The last rep placed me on hold at least 10 times, she stated to speak with her team. I finally asked who is your team and could I speak with them or with a supervisor. Of course no supervisor on duty. She finally said send the phone back with shipping label that was included, guess what? Didn't receive a shipping label. This is my first time dealing with customer service in the almost two years with this company. I have experienced bad customer service before, but nothing could ever compare to this experience. They do not understand certain words and cannot solve any problems. I know metro is trying to save money, but this is ridiculous and I guess they think we will eventually get use to the bad service. Customer service used to everything to companies. Transferred from AT&T to Metro, now looking for new company. That sucks

It a scan Merto pcs don’t wanna pay low price for new customer & being your phone number as well so all of it a scan they don’t put real price instead they only put low price just to arguing with the customer fix your crap Merto pcs & your price crap it never gonna be back there again I say boost are better

It a scan Merto pcs don’t wanna pay low price for new customer & being your phone number as well so all it a scan they don’t put real price instead they only put low price just to arguing with the customer fix your crap Merto pcs & your price crap

He cogido el metro en Oporto has Ciudad Lineal y en el vagón q voy, hay más gente sin mascarilla que con ella, esto es una vergüenza, que pasa que solo nos la ponemos los españoles y de cierta edad?...

How does this company say 5g better I have check my location am in UC5G FULL BARS and I get more loading then 4g Lte.

0 stars. the in-store service is worse

Tried to port over my phone number to another carrier and they said the system is down. GREAT WAY TO KEEP THEIR CUSTOMERS FROM LEAVING THEIR TERRIBLE SERVICE!!

I've been a customer almost 20 years believe it or not now I'm going to have to say bye-bye I have been paying insurance on my phone where we used to be able and understand "I'm old but ways" I could walk into a store get my warranty pay for that and get a phone in 3 days! But known to me they have now farmed it out to an insurance company that I was unaware of but I pay Metro if I pay Metro then Metro should be taken care! But I had to deal with the insurance company now they dictate whether I'm going to get a replacement phone or not because they want me to upload personal copy data information that I don't wish to give them or anybody else! but they're collecting data on its users/customers this is wrong and unlawful under the law and they say we do this to protect you! really when you have my account info I paid the warranty for the phone you have my address but yet it's not good enough to get my warranty phone that I've paid for ! something very very wrong with this picture and it concerns me that people are giving this data to a company! It's just a phone! I just got screwed out of $$ and my rights!