MetroPCSReviews of metropcs.com

Connie (Khani) who was working out of Africa was absolutely the best,most professional, and the most delightful customer service rep I have ever encountered. 5 Star Girl! Metro PCS has a jewel coming out of that part of the world!

**updated review now that I am 7 years with Metro PCS. I have recommended MetroPCS to everyone for 6 of years for their super low price and good reception. Their pricing used to be crazy low compared to other, but now Cox has $15 a month for the same plan that Metro was charging me $30. I spent hours working on switching only to find out that if you press Metro on their price, they will give have the same plant I was paying $30 for only $15...you just have to ask them in the right way...maybe the right person. WARNING, if you have no reason to interact with their customer service, they are a competitive service provider...BUT if you need real Tech support, you'd be better off just walking up to a wall and hitting your head against it for 40 mins and skip the call. Every time I reach out to their Customer service, it takes 4 times longer than it should and I end up wishing I hadn't called. They have the friendliest operators possible...way way way too friendly...apparently some really deranged person created a script for them they must stick to that is absolutely maddening because ramble on for minutes saying how much they care and understand your frustration on and on and on, but you can't get them just do anything without talking about it for 10 mins. So overdone... and if they understood my frustration about being on hold for 35 minutes of listening to the same short announcement loop which is horrible...then they just do what I need.

I used to think so highly of Metro PCS, obviously there has been a major change for the worse in their corporate management in the last two years, which is when I last dealt with them. Although I bought a phone from the store on J. Clyde Morris Blvd a month ago, sadly I did not get insurance. I dropped my phone in water yesterday and it's the first time I've ever done that since owning a smartphone in maybe 10 years? My fault, no problem, I'll go buy another phone, because it was my mistake. Unfortunately, Metro PCS wanted at least $100 to $300 more for the phone I just bought for $176.00 last month, so I opted to go to another company, I definitely needed to keep my phone because everything is connected to your phone number now and it would take months to try and figure out who has what and how to access them when you now have a new number. This is where the trouble began, I bought the damaged phone outright, so all that was needed was for me to get my unlock code. Well, since I can't use my damaged phone to call, all I had was a landline at work and a desktop computer at work. The needed to send me a 6-digit text to verify my identity, but since I didn't have a working phone, they said I could go to the nearest Metro PCS Store, which unfortunately is the Aberdeen Rd Store. (I've had so many issues with that store that I now try to only go to J. Clyde Morris. But it was the closest for my lunch break and so I went. When I got there, I explained what happened (again) and the two ladies behind the counter argued for 5 minutes between them about what was the proper protocol for this situation. I gave them my license, but they said I had to call. I did and they put me on hold for 11 minutes then the phone that the store gave me to use (their company phone) went dead. They put the receiver back in the charger and didn't say a word to me. I had to ask them what now. They had no answer! I was under the impression that they would have a direct number to corporate or whoever gives out access codes and help me, since they verified my identity in person. But no, they wanted me to answer questions like what month did I sign up with them (let's see, that was 10 years ago) I don't remember. Sorry can't help you. (they made all kinds of excuses about FCC rules and, zero compliance. It's hard to believe they thought I believed them. So, I left. I went back to Walmart to take the phone back that I bought. Can't use it so why keep it. Well unbelievably there were some really great people working in the entertainment department that really went the extra mile for me and tried everything they could to help, the manager let me borrow his cell phone, I was put on hold for 40 minutes. Then the girl Metro Corporate argued with me when I asked to speak to her supervisor, then I was put on hold for another 20 minutes. Then the supervisor came on (I really don't believe he really was). I spoke for about 1 to 2 minutes, and he sent me straight to the survey. Boom! there goes at least an hour for nothing! Then they switched me to a survey guy, who even though I explained that I went to the Aberdeen store earlier and tried to get help, he was willing to stay on the line while I drove from Walmart on Cunningham back to Aberdeen and asked them again to help me. I guess I was supposed to take the manager personal phone with me. It would almost be funny if it hadn't been so frustrating. I go back to Walmart tomorrow with phone I had before the purchase a month ago that works and Dennis (Manager) is going to try and help me again using that as a way to get results. It's such a shame that the companies that seem to are now being run by foreign companies have really gone to pot! This is why we all need to get really serious about buying only made in the USA and use only services that work inside the borders of the United States. Otherwise, this will be all we ever have to choose from. As for Metro PCS, if you are smart, you will switch to another provider. I hear that Patriot Mobile is good. Going to check them out next! Going to put this notice on every social media site I have access to, there just is not excuse for this kind of business to thrive.

Worst service ever I really hope their competition whips this whole company irreversibly bankrupt. They could start charging the same prices as Verizon and there's nothing anyone would do about it even tho they suck. I hope the creators suffer the worst carma

I remeber when thos company was good Now there service sucks and customer service, there networt is getting worse and worse.

If I can put -10000 I would. This company will rob you for absolutely crap service and zero customer care or support. Forcing me to change my number 3 times and made me pay for it just for trying to buy a new phone with insurance that I was paying for and wasn't able to use. Worst part is my phone bill with the number I originally had was $50. Once I went to go get a new phone to replace a broken one they down graded me to a cheap phone charging me nearly $100 and forcing me to change the number and making me pay for that too. Increase my monthly payment to $60.00. the third time, again made me pay for a new phone, new number, and increased my payment to $70. I had a galaxy A21 and insurance, paying $50. Now I'm stuck with a Motorola that got hacked and I couldn't even make my payment on my phone, forcing me to go to the store to pay $75. This company is nothing but incompetent and horrible to it's customers and insurance that I paid for was all for nothing forcing me to pay for it while not allowing me to use it and forcing me to pay more each month with absolutely no explanation or even help to get it back to what it was to begin with. I spent over $750 in 6 months just because Metro is greedy and unwilling to do anything about the original agreement I had, and changing it without my consent to force me to pay for a phone that's absolutely Terrible.

Been with metro since they started, recommended them highly, but since they became t moble metro they have quickly went from top to bottom. First, the price of the upgrade has went from a good price to an expensive price, over four times the price from a couple years back. And the phones don't work as well as the androids of 20 years ago.im sure it's network related. Wi fi is crappy,and cell data is worse. I'll be going to a new carrier next month.

M reception or phone service is fine. But the customer service sucks the metro website and app are both garbage. Anytime you attempt to actually do anything. The instructions always say "go to my account" and? That does nothing. I've tried to top up on both but unless you literally have no data left there is no way to top up. Well you know what you need to use that website or app? Data! I later tried to sign up for the governments acp program. Well again there is no way. Finally get in touch using the chat feature, which they like to keep hidden, first I get a chatbot, useless, Finally reach a person, and suddenly start getting kicked off, there own adds and banners constantly block the chat screen and it works ridiculously slow. App and website both suck.How can a company who's entitle business is based on communication be so damn poor at it.