MetroPCSReviews of metropcs.com

I have been experiencing coverage issues( no signal 0-2 bars, calls drop, unable to send & receive text, no data ect) since May 25, 2023, they attempted to troubleshoot, write tickets for the technical team, etc. I will say that most of their agents attempted to assist, but my issue is that it nothing has worked so far even to this day. So I was considering going to another carrier- why pay for a service I can't use right. So today June 5, 2023 I requested a manager( Samuel), he was very calm, nice, friendly & professional, he check the towers in different location, switch me to a different one, apologized & credited my account for the duration that I was unable to use the phone. This review is not for the Company but for the Manager- Samuel, who showed empathy for my ongoing issues.. thank you Samuel..

I would give it zero stars if I could. Your advertisement about coverage is a bunch of bs. I'm in an area where 4G LTE is covered but shocker it doesn't and never freaking works. I have a serious medical condition and if I were to have a medical emergency, I wouldn't even be able to make a phone call to my nearest family and or friends. Even if 911 is available, metro better be paying my ambulance transportation.

They don't deserve a star. That Autobot they use to answer questions is enough to send someone to the hospital from high blood pressure. It asks if you want an agent but then refuses to connect you and instead the robot tries to answer a question that only a person can take care of. The app keeps crashing. Bet they'll get it together when everyone leaves or they have to pay out a HUGE sum of money to customers. The worst part is they don't care and they won't change but I definitely will. I'm over it!!

MetroPCS IS THE WORST. The sales people are scam artists. Steal your personal info .the call center is a joke ..they over charged me...turned off my phone , keep getting ASIA CALL CENTER. Everyone from there does NOT LIKE AMERICANS, they have not helped at all. Seems they work together over there !!! They told me to go to another company! They ARE THE WORST. IM GOING BACK TO SAFE AND SECURE AT&T . DONT GO WITH THIS COMPANY! YOU WILL REGRET IT,

Horrible customer service. Horrible phone service. Horrible accessibility and move ability through the app and website. They try to cram phones down your throat when you call to get technical support I don't care if it's free you still want a monthly bill I don't want that I want you to fix the one I got. They do not listen to customers

Metro PCs is wonderful great company really nice super cheap explains everything when they sale phones to you they care about their customers and I've never had a bad experience with them I've been with them since last summer

I've been trying to get my mama discount from the government she got approved whenever time I have to go into the store to let them in a radium because Yao's people keep saying that she's not approved it's on the paper and I had to go in put it on speaker let them hear and the government people said miss Bradley is approved ya'll have had the trouble's customer service just trying to get a discount and yell I'm not giving it the government is and then I call on the phone for a call did they tell me to do today for my mother I would not recommend metro PC to nobody it is the terrible company of a scene in my life

I pay my phone and some how the keep reversing my paments then are saying owe 172 when my payments are 86 monthly and they just keep giving me the run around saying they fixed the problem but yet my phone is still disconnected