P G.
Since 2003
I have been with metro PCS since 2003. In 2017 I notice the my name was showing up on my account. I had asked them to not show my name on the account arounded. 2012,2013. I was confused why my name was showing up. I called customer service They told me to change my password security code. I changed it Didn't think anything else about it. October 2019 I was on the phone talking to a family member the call disconnected. I could hear machines in the back. If a call disconnects you shouldn't hear anything. I realize that day that someone was in my phone listening to my calls. I have gotten racist text message. In 19 the wouldn't allow the phone to charge in the day time at night they would allow the battery to charge they did this to 2 phones. Then agter a couple days the phones went black. Couldn't use neither phone. In August 2020 they cut the volume off my IPhone 7 plus. I could still use the internet and could dail out and receive calls but I couldn't hear anything. One day I could hear the other phone ringing through the phone. Then again immediaty the volume left again. This year July my son was using his GPS and all of a suddenly his GPS stopped working around 1:00 or 2:00 am in the morning. He's a long way from home trying to figure out how to get home. This Month August 2023 they have stopped his phone from charging. Now someone is working on the backend cutting the phone on and off. That's not all we have an extra phone on the account that we use. Since his phone was cutting on and off I was using the 3rd phone on the account. Before he could leave home they locked the home screen on the phone. This is the phone I was using every day. Nothing was wrong with the phone before that day.They will not allow us to enter the setting on the phone to dail out. Text messages are locked, call received are locked also missed calls are locked. They have destroyed every phone on our account.