MetroPCSReviews of metropcs.com

I have been repeatedly calling for over a month with service issues and I'm being told something will be done and it never happens no notes, or even call backs and have been hung up on multiple times as they "put me on hold"

I went to the store on 52 and little in Port Richey which is also owned by the store owner of 52 and 19 corner in Port Richey they used deceptive sales practices when I tried to discuss it with the manager she cursed at me threatened me and told me to get the f out of her store I called customer service 11 times to file a complaint they keep telling me it's filed and no one gets back to me from corporate I went into the other store and asked to have the district manager call me they completely ignored it they actually went so far as to tell me we don't need your business go find another phone company that was the manager at the second store the managers cover for one another and don't give complaints to their superiors it was a horrible experience I'm seriously considering paying more and going back to the Verizon they simply do not care about their customers and they refuse to forward complaints to corporate for resolution if I could give them less than one star I would give them negative 100 this is after more than 16 years of being a customer my phone number is 201-572-7958 my name is Warren but this company is run by a bunch of people that do not care about their customers and we'll even call the police on you if you request a refund or a resolution I wish this company was run more like Verizon which cares about their customers it almost seemed like they don't like white people a horrible experience

I bought a phone on December 23rd, 2023. The sales girl, Sky did not give a receipt or business card but promised to email my receipt to me but she never did . She sold me a 2G phone for $222.23 which I charged to my Chase card. The phone was too slow, display light turns off , my contacts were not properly restored etc.and I couldn't go online unless at home using WiFi. I called CHASE BANK and complained and I was refunded pending investigation but I was told to return the phone back to the store. Sky, the sales girl was out of control and started insulting me so I called CHASE BANK and place my phone on a speaker, SKY turned the music so loud I couldn't hear or speak on my phone. All of a sudden Sky asked me to leave the store and I refused, so she locked me inside the store and put her hands on me, then I told SKY what she just did is KIDNAPPING, then I called 911. It was an horrible experience, my Son took me to this store, so I called him to listen too. At last when I refused to leave SKY refunded my money back to my Chase account but she also changed my password . I found out when I went to another MPCS store in Harlem but the sales girl was able to give me a Temporary password and I bought a new phone etc she sold a charger that was for iphone for Samsung. Be careful 😱🥵🥶🔥

Phone service doesn't fully suck but isn't great the real issue is the customer service ive never had a company try so hard to get over on you and steal service it's absolutely ridiculous they will turn your phone off two weeks after you paid the bill and try to force you to pay again don't recommend whatsoever

The main complaint is that I asked for a certain phone and they talked me out of it and I got a crappy Samsung phone that sucks. It's the worst phone ever f*** MetroPCS. I specifically asked them for the phone I had before which they had in stock. Now I'm stuck!!!

Hello we are wanting to open a class A action lawsuit our story is similar to your number is eight one three 4 seven nine three 4 six 4 or eight one three 3 zero three 8 two six eight Thomas Campbell this is done in case they want to block my number I’m in Florida

We have been dealing with customer Service for 2 days and 10 calls plus several emails on the issue of my husband's phone of not being able to access his voicemails and that when he dials for voicemail it says his account is not recognized. We have talked to several supervisors and customer Service reps and they all get rude and when connected to a supervisor they won't let us finish saying what is wrong with the phone and then get into our account and then our bill went from $87.00 to $95.00 and they charged us to reset his voicemail that hasn't worked in 2 days. I am VERY VERY UNHAPPY WITH THE SERVICE FROM this company.

A few weeks ago, I went into a MetroPCS store at Ormond Beach Florida. I wanted a device change to a new phone, and so spoke to the rep at the store. He said doing the change online yourself was free, but that he could do it now given that I call in later and ask to waive the fee and claim I didn't know about it. Now at this point I should have just thought about a little more and gone with the easier option of doing it from home but I felt like if this guy was telling me to do something, he would know best, so I just let him do it. During the process he was unable to apply my current plan which was a cheaper unlimited plan, so he told me that I would need to also correct that on the same phone call. After going home and calling MetroPCS twice to try and get it waived, I realized that they weren't going to waive it, and it also happened that I ended up paying for a more expensive plan I didn't want and also for the device change. In between the first and second phone call to MetroPCS I went back to the store and told them that they did not waive it. He told me to try and call again to get a different representative and hopefully to get it waived via a phone rep asking a floor manager. This did not happen. I decided to send a letter to T-Mobile's customer response team, in which it was explained to me that what the store did was wrong, and they "respectfully decline"d to refund me. I ended off my interaction to the customer response rep with ensuring that my phone plan would change back to my original one when this cycle ended. However it still does not solve the issue with the time I wasted, the device fee which could of bren free, and the fact that I have ran out of data from the 5gb plan I was forced onto and I'm currently dealing with slow data which is an issue for my work. It's one thing to waste money and cause me to lose time but it's another thing when I can't even use my phone. I depend on unlimited data and this is a problem for me.