MetroPCSReviews of metropcs.com

Fraud at the corporate location I visited. 2 months to correct. Refusal to provide proof of equipment I have. Authorized dealers refusing to speak with 611 to resolve issue.

Don't ever use metro...they rip people off and customer service lies...I was told bill was $60.. then I get a $75 bill....how? I complained and they told me go in the store on next month and pay $60 but they wouldn't accept it...told me it was $65 unless I did auto pay...oh,I just love how auto pay wants to take your bill 2 days before it's due... that's bs...i went to pay my $65 in the store on 3/28 and once again I run into bs...i was told $70...$65 if I pay online $60 for auto pay but last month they wanted the $65 when i had $60 so they lie.they aren't worth having period when u can go to visible and get unlimited everything including hotspot for $25 a month..... I'm never using metro again they are a rip off

ATTENTION, Matthew at MetroPcs Union Ave Framingham is the man. I needed to upgrade my cell and transfer contacts but my screen was wrecked!! Matthew (ask for Matthew) hooked me up....Matthew IS confidence in his skills, Matthew IS knowledgeable in all things Metropcs AND AND Matthew is personable, friendly and his customer service skills where excellent....DON'T GO ANYWHERE IS AND ALWAYS ASK FOR MATTHEW!! Matthews has the DJ voice!! No Name

Please do not become a MetroPCS customer their customer support is terrible they do nothing to help but change your account offer you a new phone and tell you it is free then when you get the phone they charge you for the entire phone also they tell you they will give you a better plan than the one you already have and that's not true as well I also tried to apply my ACP with them and they give me a hard time and never apply for the Affordable connectivity program MetroPCS has really bad service it was never like this but after covid hit corporate America cares less about their customers and more about there pockets.

I have been trying to join metro way to my times in too many ways. Went to a store and the guy working there tried to rip me off for $350. The phone and sign up should have been$117. Went in and showed him what I wanted . He proceeded to say oh no that isn't the price it's $350. Told him that's not right, he then said, ok what do you want to pay???? He followed me out repeatedly asking what I wanted to pay. Tried online 6x and received error messages so call "help" center. Explained everything to the person. They said I understand the proceeded to ask me exactly what a second ago she understood. Spoke with 5 people 5 separate times, got 5 different answers, non got me any closer to solving my issue(s). You want to get pissed off go to MetroPCS.

I bought a new phone from them in mid November. I paid for it full. I switched carrier in February but Metro will not unlock my phone for use with any other carrier for 6 months after purchase. I was not warned of this policy and have no contracts with Metro for the phone or service. I had to go back to my old phone while my new phone goes unused until May.

Had it back in the day, someone hacked into my account and ran up about $300 in purchases. It was a nightmare to get that money back, I ended up calling someone in corporate through a number that I found on a Reddit post and was able to rectiify. Fast forward a few years, I travel outside the U.S. and need to use SMS desperately. They cannot authorize an E-Sim because of the security they put my account into after THEIR mistake. Fast forward a couple months, I miss one month's payment and they DEACTIVATE MY ACCOUNT WITHOUT ANY NOTICE. This really sucks because I was locked into a legacy plan and now, I have to settle for an inferior alternative plan until I get back to the U.S. and change carriers. You guys lost a customer of many years because you wanted to make a few extra bucks, you are extremely short sighted I can't wait to get home and change carriers.

Metro PCS on Central Ave, St. Petersburg has excelent customer service skills. Abdu was patient and kind and helped me get my phone straightened out. I have,nt seen this level of skill and customer service in along time, anywhere!