MetroPCS provides the freedom to enjoy flexible wireless calling with no signed contracts and truly unlimited local and long-distance service. Pay by the month, not by the minute.
MetroPCS (metropcs.com) has 620 customer reviews on Five Star Index, with an average rating of 1.7 out of 5.
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JFINNIGAN
Well I am definitely upset the persons who sold me were very nice but I feel like I have been overcharged and they did not give me an expected receipt in my bag, also I was told by both that my bill would be 60 a month but immediately received a text message from them stating that it would be 74.99. Truly will stop using their service and try and get my money back as I feel I have been ripped off
Scott
I have been a MetroPCS since the early days at MINIMUM 15 YEARS. My 4 year old Metro PCS phone has had multiple drops over 4 years , first hairline cracks, then on the last one the screen quit working. COULD NOT ACCESS ANYTHING. I attempt to switch to my new identical backup METROPCS phone on line, I surrendered after 1 hour of trying. I google nearest Metro Store its says Marshall Texas 30 miles from me, says it opens at 9AM. I arrive at 8:45 AM its closed door says 10:00am EVERYDAY. 9:05 not a soul in site so Google was incorrect I walk in at 9:54 am after she arrives. Explain I want my old phone deactivated and the brand new identical METROPCS phone activated. Her response “ do you want a new number” IDK do you want to update all your bank, Social Security, medical ,personal, on and on with a new number from the one you’ve had last 15 years? Huh? I knew right then this is going south. Well she says she can’t do it because Metro requires a text be sent to the old phone, the screen is broken so you cant. So what happens if someone loses phone a text can’t be sent? can it! I’m the first broken screen or lost phone in history? Shows her level or lack of level of expertise, she is there to take monthly payments that is it. After I did 70 miles roundtrip . She calls a customer service phone number in another country that does NOT speak clear English, puts ME on the phone, I could have done that from home if my phone only worked or the online switch had worked. They want 3 questions answered, my last payment date, amount, and number of lines answered. I know that and they said it was incorrect, they locked me out of my account, they had my state issued Texas Identification I was standing right there, not online and they couldn’t verify who I am on a $30 a month, Metro $39 Samsung not a $800 Apple iPhone with $110 a month bill. Then she tells me she CAN activate my new phone with a new number but my bill will go from $30 to $40 a month since I needed a new number, plus a onetime fee of $30. No I don’t need or want a new number I want a phone deactivate and the an identical one activated on a 15 year old account in person. I asked when will a more experienced person be in , she said “MAYBE THE OTHER GIRL WILL BE IN this weekend” So after 15 years with Metro I surrender and sure am glad I did. Went to Cricket got a better phone free and now my internet doesn't slow to zero on week 3 like Metro. Better service , better phone, same price. STEER CLEAR OF THIS STORE AND METRO IS MY ADIVICE
Marcus
I would give 0 stars if possible. I made the mistake of paying my bill (I know...why be responsible) and then tried to cancel 4 tablet lines. They spent more time trying to retain me and sell me instead of working to issue a bill credit for my current phone lines....and then told me they do not issue credit for unused paid time (even tho they were willing to issue me a bill credit if I retained my tablet lines at a lower cost). Their customer service department is horrible. If you have Gwynne, Paolo or Jayden as your customer service reps....ask for someone else.
Tero
Always cut off my service on purpose it seems whenever I add a phone to my line
Travis Skaggs Railfan Travis O.
I have had their service for a few years now, and they have given me terrible service, followed by lies after 2 years of the service, and time to time again messages are delayed by hours or even days.
Marisa T.
I am giving this review for the MetroPCS store located on S. Military Trail - Deerfield Beach, FL). If I could give ZERO stars I would. I have been a loyal customer of MetroPCS & this store for many years. I have bought several phones here. I went there this afternoon and had a horrific experience with their manager named Bruce. This man never smiles or is kind to people, he always has a bad attitude and is arrogant. Not to mention the sexually inappropriate comments he would make about other customers. Today, out of nowhere he approached me and started to verbally attack me, humiliating me in front of other customers & employees creating a HUGE scene all becuz I sent him a text many months ago that he disliked for mentioning "God" to him. When I said I would then see the other employee for assistance, he immediately yelled out to the other young man who works there, "do not help her!" I stood there shocked and humiliated. The customers that were there with their little kids just looked at me in shock as well. He then yelled, "Get out..leave the store!" I thought he was going to get violent so I left. As I was leaving I heard him use some profanity towards me not caring children were present. I told him I would go to another MetroPCS store. I was so upset I could not believe a MANAGER of a store would behave so unprofessional and rude!! A PROFESSIONAL MGR. takes a person aside, not verbally attacks her in front of an entire store of people! A PROFESSIONAL MGR. does not kick a customer out of a store for no motive! He has ZERO manners! I have also filed a complaint with the MetroPCS corporate office. Don't go to this store & be mistreated. Don't give them your business. All they care about is selling phones & making their commissions. Clearly the owner does not care at how customers are treated here! when he hasn't bothered to reply and/or apologize! After this horrible incident, I don't even feel like staying with MetroPCS! They absolutely suck.
Kenni D.
Was told when I switched devices that they would wave the $25 dollar charge. The next day they cut my phone off because they wanted me to pay the $25 charge that they CLAIMED to have waived. I’m so ready to switch companies.
Gigga D.
If I could leave less then one star, I would. Signal absolutely sucks. Sales person lied to me to get me to sign up. They keep sending me ads I've opted out of. I have never had a worse phone plan. I can't even Google. This has nothing to do with where I am because I travel and its the same everywhere. Even when I restart and do an update. And when I call they say its working like it is for every customer. So my sympathy to everyone else who got suckered.... And I have the "best" plan. A boycott is in order and I don't say that lightly.
