MetrobytmobileReviews of metrobytmobile.com

I ordered a razor 2025 and before I committed to the agreement I made sure he had the right phone ordered and he said yes. I got the phone and it was the I phone I specifically stated I hated. Then when I tried to get them to fix it they offered a refund only if I sent the phone back. I needed a phone not a refund and I couldn’t wait when I called them I even told them how important it was that I had a phone just trade the phone out and send me the right phone and they refused to do anything until I sent the phone back so I activated the phone hoping that I could fix it later they refuse to send me the right phone and now they’ve got me trapped paying for a phone that I do not want first of all they should make up for the mistake. They made in someway shape or form besides giving me the right phone then they should give me the right phone. I know this is considered an opinion, but if something isn’t done about this, then I will produce documented proof of this experience. Now the respond with this email. Mark, I hope this email finds you well. Thank you getting in touch with us about your recent order. We truly understand and share in your disappointment over receiving a different device. We're genuinely sorry for any inconvenience this mix-up may have brought your way. Before we proceed, we would greatly appreciate it if you could share more details with us about the situation and how you ended up receiving an incorrect phone. Were you informed about any charges for the phone you were expecting, or was it meant to be provided to you free of charge? Upon receiving the email, did you notice immediately that the phone processed was incorrect? If so, did you promptly notify our Customer Service team about the discrepancy? We're curious to learn more about why you decided to proceed with the activation and use of the phone, even though it wasn't your initial preference. Considering the status of your Apple iPhone 16e is already activated with usage, we would like to confirm whether you wish to keep the phone despite it being activated. Your insights will help us gain a better understanding of your experience and how we can improve moving forward. Metro by T-Mobile also wants to keep you inform that due to system limitations, we do not facilitate device exchanges, provide replacements, cancellations, or amendments once an order has been confirmed, shipped or returned. To understand the criteria for refunds and the terms and conditions associated with your specific purchase, we kindly request that you review Metro by T-Mobile's return policy. If you have any further questions or need assistance, please don't hesitate to reach out to us. We value your business and are committed to providing you with a positive resolution. Thank you for choosing Metro by T-Mobile. We look forward to assisting you further. Sincerely, Travis Online Order Support Web Sales Signature.JPG

3131 W. CRAIG RD, NORTH LAS VEGAS NV But it doesn't matter all of the stores dealing with Metro By T Mobile and the call center has LOUSY AGENTS AND SUPERVISORS. 02/09/2026 I went to this store for a new plan since the installation was free. I met Pavini who was extremely rude but I needed a phone and wanted to hurry up and get back to driving for Lyft. I new what I wanted and I stated what it was. I wanted the Revl 8 phone and the $65 plan no insurance. Pavini said, No Revl phone, YOU'RE GETTING GALAXY AND YOU'RE GETTING INSURANCE, YOU CAN CANCEL NEXT MONTH. I said, "you're wrong!" I am getting what I asked for or I am leaving for sure. She went to the office door then turned around and said, no revl phones. Nothing looked good at that point and the best phone choice was Galaxy like she said. I got the plan I wanted and the phone SHE WANTED with a 14 day return policy. The sales person was weird since she wanted to enter all of the customers information and that included ACCOUNT PIN AND PASSWORDS. I found that to be odd so I said, I am changing those codes when I lease so, you might as well let me type them. She ignored me! Then she said, "GIVE ME AN ACCOUNT PIN?" This was said while customers were in the store so I wrote it on a sticky pad six digits. I later had to write 4 digits for something else and get this, SHE DECIDED TO CREATE A PASSWORD FOR ME TO LOG IN TO SOME EMAIL THAT I GAVE CAME FROM HAVING A GALAXY PHONE. Who knows but at that point, I had let her get away with ENTIRELY TOO MUCH! I was relaxing that day or trying to. I want my new Lyft experience to be pleasant. I left the store just to be LOCKED OUT! Turns on Ms NOSY typed in the wrong numbers and then tried to argie about it until I reminded her that I still have the receipt. KEEP TALKING AND YOU ARE GOING TO TALK YOURWAY INTO GIVING ME A REFUND. I am okay with Stank Attitude, BOSSY AND ALL But becareful! She behaved like a spoiled child! I knew FOR SURE, that I was giving her a well deserved review. She showed me her phone so that I could see the answers she wanted me to give her on the review. I SAID, ARE YOU KIDDING? After she got me locked out and said, you will have to take your phone to one of those REPAIR SHOPS TO UNLOCK YOUR PHONE. I responded, "you're wrong!" Not only am I not leaving, I might leave with a refund at that time I was SICK OF HER! Showing me her angry face hahahahahah If I were scared she would have looked like a bully. Too bad that look made me laugh! I DO NOT LIKE POOR CUSTOMER SERVICE AND I DON'T CARE WHO'S GETTING THE POOR SERVICE. I DON'T WANT TO HEAR IT. I find it to be the biggest RED FLAG when BUSINESSES shows customers nasty attitude. Poor Business practice and so very sad! Let's move on! The phone takes 4 days to give me a full charge! DEFECTIVE! Most numbers I dial including 611 gave me a busy signal or error message saying I cannot use that metro by t mobile phone to make calls. I called the store using the numbers from the receipt and the phone was disconnected. I called customer service to find out that they never updated their numbers and I was given the correct numbers. I called with an agent in the call center on the line and Pavini answered the phone. Since the only thing she can give me is a REFUND, I asked for the manager since I was trying to keep my service just get a working phone, preferably REVL 8. After I asked for the manager she said, "YOU WANT THE MANAGER?" I said, yes and then she hung up the phone. Thankfully the call center agent witnessed her bad attitude and put in a complaint for me. From there she started sending my calls to voice mail on this business line. NOW THAT'S GHETTO! Even more so knowing that Metro By T-Mobile Management didn't do a thing to fix this problem. I called on another day and Gopi answered the store phone and he was also a sales person and even more ignorant. IT'S LIKE THEY ARE ANGRY THAT THEY ARE WORKING FOR AMERICANS! When I asked for a manager this person didn't hear the full sentence over the phone because he disconnected when he heard my voice and I wasn't yelling. I have the Flu so my voice is tones but clear and that didn't work either. AT THIS POINT I AM TIRED OF BEING TREATED LIKE SH**. I called around found AT&T and when to get me a new phone and service. Now pay attention. I went to Metro By T-Mobile on 02/09/2026 and I tried to get my refund 02/23/2025 and the sales person Gopi said, MY WIFI IS DOWN. That was a lie so he said, you are too late, it's been 15 days. I responded you can't count, since it's been 14 days and 6 supervisors from the call center confirmed it. NEVER START YOUR COUNT THE DAY OF SERVICE. That is day 0. The count always start the day after so 02/10/2026 makes it day 1 02/23/2026 makes it day 14. Today I was denied my refund! After all the nasty I had to deal with, I am denied my refund. I have reported this to AG, BBB, FTC, TRUST PILOT AND HERE. I am not leaving without my money! $84.26 THEY CAN'T BE TRUSTED

Metro has gotten VERY greedy since it was taken over by TMobile. They may advertise a free phone with a $40 plan or higher but then at the store, they wont give you a phone unless you sign up for the $60 plan, both of which have now increased by $5. The $45 dollar plan only gives you 10GB data!!! Then you are slowed down to dialup, low as only A COUPLE KILLABYTES! 20 megabytes is considered slow and a Killabyte is 1 THOUSANTH of a MB, its damn sloooow, you can barely even listen to audio without waiting an hour. The prices keep increasing, you cannot find lower price plans in the app or website, currently the lowest is $35 if you call customer service and ask, which only gives you 5 gb per month! If you sign up for autopay you get $5 off but it still says you owe that $5 in the MyMetro app, you have to ignore it says $5 balance owed because you dont actually owe that, its a lie or a "glitch" that always occurs (and I called to check my balance after autopay to make sure.) They wont refund you if you make the mistake of paying that additional $5 "balance due" which I had done several times. They technically owe me about $15 due to that. It didnt even go to next months credit they literally just stole the money. If you pay in person you dont get the $5 off and you pay an additional $5 on top of it! So one person could be paying $10 more for the same plan just because theyre paying in person while the other who has autopay, paid 10 less than the one who paid in person with cash. Imagine paying $40/month for FIVE GB of data!! Thats how much youll pay if you pay in person!!! You cant unlock your phone until A YEAR. A YEAR. As an un-valued customer you never get a discount on phones AT ALL EVER or a new phone upgrade once youre signed on, despite any lies they may promote all over the internet, in the store its a no. The only way to get a new phone once youre a customer is to switch to TMobile which has even HIGHER prices. Their price guarantee is only good 5 years, then I guess its going to be 70 or 80 for an unlimited plan just like TMobile. The customer service is outsourced, to the Phillipines, all phone companies are, they think we adore these people. A few times I heard chickens clucking in the background, during covid lockdown, they were appearently sitting in their chicken farms taking calls. None of them are native English speakers which increases their ineptitude and confusion. Their downright rude "over politeness" is absolutely aggravating. I wouldnt trust them to not let a hacker port out my number. Im switching to Boost mobile. TMobile destroyed MetroPCS. I cant afford TMobile, never could, so its time to give it up. When it was MetroPCS I could sign up for a $25 plan and get a free phone and once your phone stopped being useable, if it was tottally too old (3G instead of 4g, no longer getting security patches etc) you got a notification, a text to go to the store and get a new phone upgrade free. MetroPCS days are over, moving on. I feel sorry for stubborn and tech confused old people who dont know how to switch or are scared to like my mom. I truly feel sorry. There really is no Metro anymore its actually just TMobile. Id rather switch to Cricket old geezer wireless than to sign on to the most expensive company next to Verizon. My sister pays 100/month at Tmobile for unlimited monthly data, thats whats coming to Metro users thanks to the TMobile buy out.

Buyer beware when you are told they are giving you a gift, you check your bank account and find you were charged for this so call gift after all . On Valentines day took my dad in to buy him another flip phone at the 5540 Monterey HWY San Jose. He had lost his , at the conclusion of getting the phone activated, the lady put 2 items on the counter and said these are gifts, Happy Valentines Day. When I went to run his credit card the amount was way to high for just the phone and turning it on. She said not to worry, those items need to be on the receipt so it does not look like I stole them, their total amount of $ 87.48 will fall off before it goes through to the bank . In checking the bank account the next day the full amount of $182.11 was charged. I called and spoke to the manager, she was no help at all, Telling her these were to be free items I don't think she knew how to add. She was of no use. Waste of my time. I called the company and filed a complaint. Today I call the store back to get a address. the gentleman I spoke to said he would reach out to the district manager. I then got a call back from the person who sold me the phone and she tried saying , this was a bundle, maybe she did not explain it right to me. BS you said it was a gift and a gift is free , etc etc .So then now I will have to drive back down there and return the items to get a credit. So BEWARE when they say here this is a gift . To make it clear I did not ask for these 2 items, the word bundle was never mention, but what was say.. 2 free gift

The reason I signed up was because it said $25 a month unlimited after I purchased the first month they changed it to $30 a month limited this company are dishonest don't use them I really don't feel comfortable with this service and I think I'm going to take the loss of this month and just switch to another plan without waiting for this month to end

Sunday, February 1, 2026 332 West Trenton Ave. Morrisville, Pa 19067 My husband was having trouble with his phone not working. Since we have have been customers of this store for many years, he went to this Metro store to have a virus removed. We have never been charged in the 10+ years for any phone problems, but Steve said it would cost $25 to push a few buttons to remove the problem,. My husband unfortunately paid the $25 in cash. He asked for a receipt and Steve scribbled one on a piece of scrap paper. When husband arrived home, he called Metro customer service to see if this was their policy to charge $25 for phone virus removal services. Metro customer service said this is NOT their policy to charge customers for this service. He went back to store but they had closed for the day, The next day he went to get a refund , the employee there on Monday said this is what they charge to remove a virus and customer service does not know what they are talking about.. I have filed a complaint with Metro .

Worst company ever, this company allows the computer to adjust things and issues for it. My bank flagged them as being fraudulent. They are now refusing me to pay over the phone or on the app. With cards I’ve been using for years. Won’t give me an extension because of the issue last month and it being within 30 days. Once your phone goes off, they want you to pay with cash. Which means take money out your bank, possible atm fee, pay an additional $5 on top of your bill or burn out your gas. This company is not worth all that with its shity service. Service barely works. Especially, traveling. I e had them for over 10 years and that doesn’t matter. They don’t care if you’ve had them 20 years long as they’re getting your money. Pissed me clean off.

They have now updated their system to include a time limit for entering the code they send to the phone number. If you are too slow for the system, even after entering the code, it says sorry I could not verify your account. I wish I could provide proof that would show that I'm not lying in anykind of way. Still, I don't have the option to provide it anyway, from there I don't know my code, as it was never given to me, so I could not do a payment extension before the update came in. I was able to do it just fine. Now, it's very hard and inconvenient. Also, I have updated this review to include when I paid my bill. However, my bill had been paid in full, but their system tried to say that my full payment was not yet paid in full. Still, when I tested it by opening YouTube when I was away from home, it loaded in after the system tried its trick to trick me into paying a lot more for my bill than what my bill really was.