MetrobytmobileReviews of metrobytmobile.com

I am writing to formally express my deep dissatisfaction with the service I have received from Metro by T-Mobile. My phone line has been non-functional for the past six days, and despite multiple attempts to resolve the issue through customer service and in-store visits, no viable solution has been provided. The representatives I interacted with were frequently unhelpful, dismissive, and at times, disrespectful. I was shocked to be asked to pay $500 to resolve the issue—an amount that was never justified or explained. This experience has left me feeling exploited and emotionally distressed. Furthermore, I was denied any form of service credit or compensation for the outage. The lack of accountability and transparency, combined with the poor treatment I received, has caused significant stress and disruption to both my personal and professional life. I am requesting: Immediate resolution of my service issue A full explanation of the charges presented to me Compensation for the days my service was unavailable An investigation into the conduct of Metro by T-Mobile’s customer service representatives I reserve the right to pursue further action, including filing complaints with regulatory agencies and seeking legal remedies for emotional distress and financial harm.

This company doesn't let their workers be at peace and also don't let my husband talk to me, he works there and they don't even let him have a phone call with me for 15 minutes plus we are in a long distance relationship we haven't talked properly since days because of this so called company.

My experience with MetroPCS / T-Mobile has been one of the worst in my life. For over a month, I have been unable to recover my PIN code, which means I cannot access payments or basic services. Their customer support feels like dealing with bots — endless loops of automated texts that lead nowhere. The whole system looks and works exactly like a scam trap, where you are stuck with no solution. I’m done — this is my last month with them. I cannot recommend this company to anyone. -1 Star

I tried to purchase a phone through this company. All they did was take the money off my card. I never even received a confirmation. It took all day just for them to tell me to contact my bank. Now I am still waiting for my money.

I paid Metro $120 for service, then canceled the same day. They shut off my line and told me no refund because I “should’ve asked for a bill credit before canceling.” That’s not just bad policy—it’s bait-and-switch billing. After pushing back hard, they finally gave me a $25 bill credit and dropped my plan to $25/month unlimited. But it took multiple calls, a denied bank chargeback, and a fight just to get what should’ve been automatic. Metro’s frontline reps won’t help unless you know how to talk to the disconnect department. If you’re dealing with billing issues, ask for retention or executive resolutions—don’t waste time with Tier 1. I got my rate lowered and a credit, but they still kept most of the $120. Watch your billing, document everything, and don’t let them stonewall you.

On Friday of last week, I attempted to purchase new service with a new phone number and device. After the account was built, I made it to the payment screen and there was an error message that the order didn't go through. However, I checked my bank account and the funds had been placed on a hold. I called Metro back and explained what had happened and was told that since no order has been generated, the charge should fall off in a day or two. By Wednesday, the charge was still sitting in my account in "pending" status. I called and spoke to a supervisor who spoke to me like I was an idiot and said that Metro doesn't place funds on hold because they are a prepaid company.. that makes no sense. Then I talked to a gentleman who explained that he found the payment and needed to create a ticket to have the charge reversed... and I should see it returned within 24 hours. After waiting 24 hours, the funds were still "pending" so I called back and was told there was no record of any ticket being filed and there was no payment that existed and it was my bank that was the issue. I've been with my bank for years and nothing ever sits pending longer than two days with them, but they can't do anything because on their side, Metro still has the funds on hold and the bank can't dispute a transaction until it posts, meaning Metro either takes the funds or releases the hold they say they don't have. My only option is to wait until Monday to force dispute the charge through my bank and hope they can claw the funds back from Metro. But.. the issue is that I still need a new phone! So this time, I called into the sales department to ensure they put the order in and there no error. The first person I spoke with kept trying to transfer me to customer care and tried to charge me $50 for a phone that was free last week...when I made the original order! I said ok, fine, I will port in one of my numbers to get the device for free.. he transferred me to the port in team, where I was told that they can't process a port unless there is already an active account with a device attached. I said ok, and asked to be transferred back to sales, she said they didn't have transfer capabilities and she could give me the number to the sales department. So I had to call back to the sales department and start the entire process over. Igor a hold of a young man and he attempted to help me, until he informed me that my number port would take all about 2 months to complete and I can't get the free device. At this point I explained that rabid chimps couldn't force me to give this company any more of my time or money. If you made it this far, learn from my journey... This company is trash. This has been, by a very wide margin, the worst experience I have ever had with a company that I am attempting to give money to, to become a new customer. Don't trust them or give them your business. I will say it to anyone who will listen... This company is trash, this company is trash, this company is trash. Now I am off to every other corner of the internet with this story and my mission to let as many people as possible know that on as many websites and review boards I can think of that Metro by T-Mobile is a trash company. Metro by T-Mobile is trash.

Brought my own phone to a metro store for activation. I paid the activation fee and my plan is was changed to a higher plan? I was $10 insurance for my own phone without being asked. It's my own fully unlocked phone that doesn't belong to you. I can see if I'm a new customer buying your phone and select a plan which isn't the case. I've been a loyal customer since 2021. Shouldn't any customers plan be changed just because of an activation! I paid my bill in full on the 8th of the month and after this activation, my service was suspended due to a $17.52 charge. My bill was already paid. Why? I contacted metro customer service and couldn't speak with an agent until I paid $17.52 through their automated system. Spoke to an agent and demanded my original plan back the way it was and to get the 17.52 back. I was told the money will go towards the next bill, but my plan was changed back. Horrible experience with metro customer service call center! They were foreigners and all talking at the same time without noise cancelling headsets. I couldn't hear the rep over the phone. So much static in the connection as well. And to top all of that, there was a huge language barrier. I've been a faithful customer since 2021 and have never had such a poor experience. T-Mobile, you really need to do better. Seems it's more about money and less about customer satisfaction that's paying you their money! It should be illegal to change a customer plan after paying for a new activation of their own phone. And also for charging $10 for insurance their own phone without consent! And to be charged an extra $17.52 and was NEVER aware of any of these changes isn't right!

Metro by T-Mobile (formerly Metro PCS) will continue billing you after you close your account. They will debit your bank account repeatedly. You will spend hours fighting them but they will deny billing you and refuse to look at your bank statement. The only solution is to put the charges in dispute at your bank and cancel your bank account. This is the only way to stop them. I thought T-Mobile could fix this since they are the parent organization I moved my phone service to, but the salesman there said Metro stole $120 from him too, $40 per month for several months. He got his bank to reverse some of the charges but one stuck and he lost $40. He said he fought them for months then gave up.