MetrobytmobileReviews of metrobytmobile.com

I have been paying my bill on time every month for over 3 years. Recently, my phone broke, and I purchased a used one from Back Market. The phone is a Metro phone; it's unlocked, and the IMEI is clear the phone is good. Metro says that you can switch your device online for free. I spent 2 hours trying to do that, and it said my SIM card wasn't registered; it was a month ago when my other phone broke. When I finally gave up and went to the Metro by T-Mobile store, they said they couldn't understand why I was having a problem and had it all ready to go until they wanted to charge me 25$ which I didn't have. I brought my phone home, got online, and everything was fine until I tried to switch my device. Now it keeps saying something went wrong on their part, and please refresh the page. It's just one thing after another. I strongly feel like they are making it difficult to add my new device to make an extra 25$. If I had extra money, I wouldn't have Metro. They know that people will just give up and go to the store and pay. It's rotten, and I feel like they are holding my phone hostage. It's misleading advertising; they should just say they are going to charge you 25$. They also have great deals if you switch to their service, but if you are an existing customer and need a phone, then you have to upgrade your plan or pay full price. I find that incredibly insulting, especially since I have had the same phone for a few years and have 4 lines, so I pay them $ 122.00 every month on time, and they couldn't care less about making me happy; they just care about making more money. The online AI assistant is absolutely worthless and doesn't do anything but say, Please contact customer service or go to the store. Cricket doesn't charge you to switch, and I think I'm just going to switch to Cricket.

I Took Metro By T Mobile Offer, of A New Galaxy A17 Phone If I Ported Out And Transfer My Number From Spectrum Mobile To Them. Two Days Later The Supposedly Brand New Phone they gave me Starts Sending me Messages, that The UI App Is Not Working, I Did Not think too much About It, By The 3rd Day I Started Seen This Message A Lot More Often???? I Had Been Clearing The Cache For The Settings, Phone and Google Play Store Apps And Restarting The Phone For The Last Couple of Days, But I Was Beginning to See This Message A Little Too Often By The 4th Day.....???? I Am Very Familiar, with It Is Like to Deal With A Phone That Is Very Or Too Old.... I Know How A Phone, That Is Too Old Behaves And I Certainly Know, How A New Phone Behaves Also..... So I Went to The Metro By T Mobile Store From Where I Got The Phone, I Confronted The Metro Representative, That Processed My Order, As Well As His Manager, They Told me, That I Had Not Properly Updated My Phone Apps And Software And That It Was my Fault?? They Refused to Take A Look Or Check My Phone And Refused to give me A Replacement?? They Seemed to Just Wanted To Only to give Me My money back And Get Rid of me?? They Said, That if I Wanted to Keep The Service, That they were Certainly Not Going to give me A Replacement?? That I Had to go to The Assurant, The Insurance I Signed Up For, When I Got The Phone?? I Went Their Assurant Insurance And They Told me, they I Had to Pay Money To Replace The Phone And That If They Did It And Approved It, It Wasn't Going to Be A New Phone?? But Assurant Told me, They Did Not Replace Phones with The Kind of Problem I Was Having, That They Did Not Replace A Phone With A Faulty Operating System or CPU?? Contacted Metro By T-Mobile And Told me What Assurant Said?? Metro told me, that they Could Not Do Anything About It?? Metro Suggested to Contact Samsung The Maker of The Samsung A17, I Did Research On Samsung's Phone Insurance Policy And they Got A Rule That Says, that They Will Not Insure A Phone, That Comes with Pre-Existing Issues Or Conditions, So As A Result of Metro By T-Mobile Extreme Cost Savings Policies, I Am Left with Faulty Phone????? You Asked How Can Metro By T-Mobile Improve?? They Could Give A Lot Better Customer Service, If they Quit Being So Extreme In Cost Saving Policies, which Put At All Costs, Puts The Company Over Customers They Gave me Free Quality Tablet, Which A Very Nice Low Monthly Data Plan, I Appreciate Such Gesture, But I Just Hope, That Very Nice Tablet Doesn't Start Malfunctioning Just Like The Phone they gave me??

I was with with Metro by T-Mobile for 10 years, since 2016. I called for help with my Samsung Galaxy S10 android phone. I was offered a promotion for a free $900.00 phone, if I switched to T-Mobile and paid $105.75 in taxes over the phone. I paid it. I was told it would ship in 3 business days, and it did. I was given an account number and transfer PIN and told to call 611 from the new When I received the new phone, it would not power on. I plugged it in to charge, and it still would not charge. The phone became warm in the box. I tried calling Metro by T-Mobile severa times for help, and only got robots, no live agent. The Metro store in Berkeley told me I could not return it there. For safety, I placed the phone outside on concrete away from my building. I am very disappointed after 10 years. I had to place the phone outside on concrete for safety because it was warm, and after a few days, the phone was stolen. Update: my bank helped me get the $105.75 tax payment back.

I have Services that have never been used and was never given a password to access. The Supervisor told me to read my manual when I got the plane. Excuse me it's your job to read the manual if I am unable to do so. Said it was BASIC !EXCUSE NOT EVERYONE IS BASIC. Customer service Supervisor should not be in the position HE WAS IN!PREJUDICE

I have many problems in store on phone website but my recent issue is, I added a tablet to my account, I wanted to add the tablet to a suspended line that I had suspended because the tablet that was assigned to that line no longer work so I had it suspended till I made up my mind so I called Metro they offered me a free tablet to activate to that line when I got the tablet I called to activate it to that line they told me they couldn't add it to that line when the person I spoke to the day before them that offered the tablet deal told me I could do it so and then they says no we can't but I'll tell you we'll drop the price down on the payment each month so I agree to it it was a good payment arrangement then it turns out he insisted on this is what would be the price so I agreed to it activated the tablet, and we were all done then he said thank you I would appreciate it, then he says I hope I helped you with everything you needed help with and he says at the end of the phone call don't hang up there will be a short survey and he would appreciate if I gave him a high grade about how I served you so I figured he's done a good job I thought so I gave him a good grade then after that I got a message saying we made a change to your plan and then the price he told me over the phone that I agree to was not what he told me it was a higher price and I was pissed off after giving him a good grade and he asked me politely to help him out with the good grade but it was all a scam just to get a good grade he did not stick with his word he made it seem like he was typing into the system that the price that he offered me was the price I was going to pay and I've noticed most of these customer service Representatives all do this they tell you one thing and at the end do you find out that it was all a scam just to get a good review. Then another issue I'm having I changed my plan to the flex plan because they guaranteed me I would be getting an upgrade every 12 months if I wanted to as long as it's 12 months or more it turned out that is a scam as well. I didn't need the upgrade until well after the 12 months I went into the store for the upgrade they told me no we don't have that phone so we can't give you the upgrade and I told him I said no I don't want this phone you're supposed to upgrade the phone to the next generation of phone it's an upgrade you don't give the same phone you've given upgraded phone that's what an upgrade is and they says no we're not going to do it I went to three different stores and nobody would give me the upgrade that is promised when you get the flex plan so what they told me was filing insurance claim and you'll get you'll get a new phone and be just like an upgrade so I done that and I had to pay $60 the bad thing about it was I got the same phone it wasn't upgraded phone so they scanned me into that one it was supposed to be an upgrade and I wasn't supposed to pay anything I would be careful doing business with Metro by T-Mobile and not recommended anybody to Metro I recommended a few people and only one person I recommended is still with them everyone else canceled because the service was terrible from what they told me I apologize to them I will never recommend Metro to anybody ever again. I felt bad for recommending them and then they spend their money for a service that was terrible

Metro has gotten VERY greedy since it was taken over by TMobile. They may advertise a free phone with a $40 plan or higher but then at the store, they wont give you a phone unless you sign up for the $60 plan, both of which have now increased by $5. The $45 dollar plan only gives you 10GB data!!! Then you are slowed down to dialup, low as only A COUPLE KILLABYTES! 20 megabytes is considered slow and a Killabyte is 1 THOUSANTH of a MB, its damn sloooow, you can barely even listen to audio without waiting an hour. The prices keep increasing, you cannot find lower price plans in the app or website, currently the lowest is $35 if you call customer service and ask, which only gives you 5 gb per month! If you sign up for autopay you get $5 off but it still says you owe that $5 in the MyMetro app, you have to ignore it says $5 balance owed because you dont actually owe that, its a lie or a "glitch" that always occurs (and I called to check my balance after autopay to make sure.) They wont refund you if you make the mistake of paying that additional $5 "balance due" which I had done several times. They technically owe me about $15 due to that. It didnt even go to next months credit they literally just stole the money. If you pay in person you dont get the $5 off and you pay an additional $5 on top of it! So one person could be paying $10 more for the same plan just because theyre paying in person while the other who has autopay, paid 10 less than the one who paid in person with cash. Imagine paying $40/month for FIVE GB of data!! Thats how much youll pay if you pay in person!!! You cant unlock your phone until A YEAR. A YEAR. As an un-valued customer you never get a discount on phones AT ALL EVER or a new phone upgrade once youre signed on, despite any lies they may promote all over the internet, in the store its a no. The only way to get a new phone once youre a customer is to switch to TMobile which has even HIGHER prices. Their price guarantee is only good 5 years, then I guess its going to be 70 or 80 for an unlimited plan just like TMobile. The customer service is outsourced, to the Phillipines, all phone companies are, they think we adore these people. A few times I heard chickens clucking in the background, during covid lockdown, they were appearently sitting in their chicken farms taking calls. None of them are native English speakers which increases their ineptitude and confusion. Their downright rude "over politeness" is absolutely aggravating. I wouldnt trust them to not let a hacker port out my number. Im switching to Boost mobile. TMobile destroyed MetroPCS. I cant afford TMobile, never could, so its time to give it up. When it was MetroPCS I could sign up for a $25 plan and get a free phone and once your phone stopped being useable, if it was tottally too old (3G instead of 4g, no longer getting security patches etc) you got a notification, a text to go to the store and get a new phone upgrade free. MetroPCS days are over, moving on. I feel sorry for stubborn and tech confused old people who dont know how to switch or are scared to like my mom. I truly feel sorry. There really is no Metro anymore its actually just TMobile. Id rather switch to Cricket old geezer wireless than to sign on to the most expensive company next to Verizon. My sister pays 100/month at Tmobile for unlimited monthly data, thats whats coming to Metro users thanks to the TMobile buy out.

I paid Metro $120 for service, then canceled the same day. They shut off my line and told me no refund because I “should’ve asked for a bill credit before canceling.” That’s not just bad policy—it’s bait-and-switch billing. After pushing back hard, they finally gave me a $25 bill credit and dropped my plan to $25/month unlimited. But it took multiple calls, a denied bank chargeback, and a fight just to get what should’ve been automatic. Metro’s frontline reps won’t help unless you know how to talk to the disconnect department. If you’re dealing with billing issues, ask for retention or executive resolutions—don’t waste time with Tier 1. I got my rate lowered and a credit, but they still kept most of the $120. Watch your billing, document everything, and don’t let them stonewall you.

I unfortunately was not able to pay bill for this month, I called them to let them know and I was informed to request an extension after my due date and if I still needed more time to call back. I called back and was requesting to speak to an agent through the automated service, I was told, to speak with an agent, I needed to pay my bill. I tried going on their website and I wasn't able to request to speak with an agent using chat. I never had an issue before with Metro but now, because of their lies, I will never be a customer with them ever again.