MetrobytmobileReviews of metrobytmobile.com

First, this company needs to be honest with its customers. I set my account on autopay since the day I signed up because they offered a $10 discount for automatic payments. Surprisingly, I received a text message notifying me that I needed to set it up, so I immediately went through the app and checked that everything was okay. My credit card was set as the default for payments, and to confirm, I called *611 to speak with an agent. However, today I lost service because they cut me off for non-payment. This has happened twice. I suspect they do this to keep the total and avoid giving the discount they promised. I called again, but they don't care at all. Overall, this has been the worst experience I’ve had.

Ordered a phone, once received in the mail I didn’t like it and returned it the next day after receiving. Didn’t activate it or anything. Been a month and waiting on my refund. Been getting the run around and no response. They auto activated my line with no phone. Been waiting for this to be resolved with their poor help. The only option I have is to dispute it with my bank. Been using all my proof I have trying to get my refund to give to my bank so I can get my money back

Scams and lies now with visible.

Cancelled automatic payment Stole $61. 89 I was supposed to get my money sent back to me but they never put it back on my card it's been over 60 days

I have had Metro since Nov. I'm 64 years old and when I tried to sign in because my CC had fraud on it, I couldn't because I forgot it was a 8 digit number. Then only option security questions that I knew the answer but not weather It was capitalized. Had to go to the store then when I tried to switch to my debit card it wouldn't take my debit card. Only it would take it to prepay for the next month at $35 instead of $25 I've been paying. It makes no sense that I could use the card in the store but I couldn't add it to my account. A Wells Fargo debit. Just for the runaround and the fact that I got screwed out of $10 extra by the time next month comes around I will have a different service do yourself a favor and stay away from Metro Mobile. Unless you don't speak English

Today 3/22/26, Sunday , I tolk to an agent about to login my Metro account, I was using the last 7 years, my pin not working, I get help from an agent, she requested a pin , I gave, that not accept,gave another one, then again needed, 3 rd time I gave one, she told it's not working, then disconnect my call, her name RJ, feel like they are helping but really they are insulting the customers, very bad people working there, my network is slow and not good, can't make text, can't use website, each time they are behaving like helping, but purposefully insulting, may be the corporate are supporting them, or maybe these associate are shareholders, otherwise these employees will not behave like this. Too bad peoples are working here,

The company sold me 2 defective phones. I returned both and just keep getting stalled by customer service and the CEO of T-Mobile it's self. Avoid this company and their products. They are junk.

I got a sim card for byop, I chose metro by T mobile because of $25 unlimited 5G data plan. I couldn't activate it, on the website sim card number was not recognized. So I called the customer service, the guy activated it for me, but suddenly the nice plan disappeared. I was offered a $35 plan with just 5GB data. What a scam! And I should call them again because I don't receive SMS and can not login in my account. Maybe I should start searching for a new plan right away. I used Simplemobile few years ago, had no problem, assumed that would be the same, big mistake.