MetrobytmobileReviews of metrobytmobile.com

​I am beyond frustrated with Metro by T-Mobile’s complete lack of customer service and failure to honor their own promotions. I have been a customer of theirs for 5 years now and According to Metro’s official rules, the "Refer a Friend" bonus is supposed to be delivered within 65 days. It has now been 85 days, and I have received absolutely nothing. ​What makes this worse is the absolute ghosting from their support team. I have sent 7 emails regarding this issue, and every single one has gone completely unanswered. On top of that, I have called customer support 6 separate times, only to be passed around with zero actual help or resolution. ​It is incredibly unprofessional to offer an incentive to customers to bring them new business, only to completely ignore them when it’s time to pay up. If you are thinking about switching or using their referral program, don't bother. They do not honor their timelines, and their customer support is non-existent.

I have Services that have never been used and was never given a password to access. The Supervisor told me to read my manual when I got the plane. Excuse me it's your job to read the manual if I am unable to do so. Said it was BASIC !EXCUSE NOT EVERYONE IS BASIC. Customer service Supervisor should not be in the position HE WAS IN!PREJUDICE

What a awful cellphone provider! Buyer beware! Should you ever have to change carrier service please disable your auto pay befor you jump ship. There customer service is horrendous the level of incompetence is astonishing! Refused to give refund when switching over to T-Mobile. Most of their customer service agents oversease and can't provide any finanical refunds because they just dont give a damn! Just like Specturm their level of training of their staff needs to address because they provide poor service.

Honestly, one of the best expirence I had. Their customer support is absolutely amazing, if I have any issues they attempt to help me to the best of their ability. I will definitely keep staying with their service!

If you enjoy being robbed in broad daylight, Metro by T-Mobile is the place for you. I bought two identical Motorola G Power devices and activated two lines. One phone worked; the other was a total "lemon" right out of the box—confirmed by their own Executive Response Team (Ligia Montoya), who admitted in writing that the device itself was the problem. But here is the scam: Despite admitting they sold me defective hardware, they refused a refund because I was supposedly outside a pathetic 14-day "policy". They are effectively forcing customers to pay for broken garbage and then charging monthly service fees for a device that CANNOT USE THE SERVICE. I’ve wasted over 60 days dealing with their incompetent "support" and even had to escalate this to the California Public Utilities Commission (File No: 726735). They would rather fight a customer over a $200 refund than follow the California Song-Beverly Consumer Warranty Act. They offered me a measly $100 "goodwill credit" to try and shut me up while I’m out nearly $400 in hardware and service fees. Keep your "goodwill"—I’m taking you to Orange County Small Claims Court. To anyone reading this: Do not give these people a single cent of your hard-earned money. They are predatory, their "policies" are a joke, and they have zero respect for consumer law. You’ve been warned.

I got the new Moto pad 2026 Ordered it online. It doesn't come with a charger. I have been trying to set it up for 2 days. I was told that I would need to take it to a store to activate it. The tech support couldn't activate it over the phone. I wasted Two whole afternoons on the phone with these people and I don't recommend doing business with Metro by T Mobile. They don't know what they're doing.

I came into the Metro pcs store at 5061 E Sahara Ave Ste 1E and Marcos helped me today. He was very patient, understanding and helpful. I will continue to do business with metro pcs in the future.

I have many problems in store on phone website but my recent issue is, I added a tablet to my account, I wanted to add the tablet to a suspended line that I had suspended because the tablet that was assigned to that line no longer work so I had it suspended till I made up my mind so I called Metro they offered me a free tablet to activate to that line when I got the tablet I called to activate it to that line they told me they couldn't add it to that line when the person I spoke to the day before them that offered the tablet deal told me I could do it so and then they says no we can't but I'll tell you we'll drop the price down on the payment each month so I agree to it it was a good payment arrangement then it turns out he insisted on this is what would be the price so I agreed to it activated the tablet, and we were all done then he said thank you I would appreciate it, then he says I hope I helped you with everything you needed help with and he says at the end of the phone call don't hang up there will be a short survey and he would appreciate if I gave him a high grade about how I served you so I figured he's done a good job I thought so I gave him a good grade then after that I got a message saying we made a change to your plan and then the price he told me over the phone that I agree to was not what he told me it was a higher price and I was pissed off after giving him a good grade and he asked me politely to help him out with the good grade but it was all a scam just to get a good grade he did not stick with his word he made it seem like he was typing into the system that the price that he offered me was the price I was going to pay and I've noticed most of these customer service Representatives all do this they tell you one thing and at the end do you find out that it was all a scam just to get a good review. Then another issue I'm having I changed my plan to the flex plan because they guaranteed me I would be getting an upgrade every 12 months if I wanted to as long as it's 12 months or more it turned out that is a scam as well. I didn't need the upgrade until well after the 12 months I went into the store for the upgrade they told me no we don't have that phone so we can't give you the upgrade and I told him I said no I don't want this phone you're supposed to upgrade the phone to the next generation of phone it's an upgrade you don't give the same phone you've given upgraded phone that's what an upgrade is and they says no we're not going to do it I went to three different stores and nobody would give me the upgrade that is promised when you get the flex plan so what they told me was filing insurance claim and you'll get you'll get a new phone and be just like an upgrade so I done that and I had to pay $60 the bad thing about it was I got the same phone it wasn't upgraded phone so they scanned me into that one it was supposed to be an upgrade and I wasn't supposed to pay anything I would be careful doing business with Metro by T-Mobile and not recommended anybody to Metro I recommended a few people and only one person I recommended is still with them everyone else canceled because the service was terrible from what they told me I apologize to them I will never recommend Metro to anybody ever again. I felt bad for recommending them and then they spend their money for a service that was terrible