MetrobytmobileReviews of metrobytmobile.com

Was a customer of Metro by T mobile for seven and half years. Staff at the store were great. Customer service phone number is horrible, could hardly ever get thru and could not understand the people who handled the phone lines. They never went up on my service and coverage was great. Switched to another company with better customer service.

T-Mobile’s acquisition of MetroPCS is a nightmare to working class people, especially those in poverty still working. T-Mobile has an out of touch class of understanding its demographic with MetroPCS; that being affordable prices. There was offers last year of $20 plans for less than 5GB (I cannot recall the exact number below that GB,) I didn’t take it, I had more than that amount of GB used on average. That being I’m currently on the more reasonable plan that isn’t the current offers of $50-$70 plans. These are awful plans that have no retention and will cause a higher turnover of customers. T-Mobile will cause another company to go downhill. MetroPCS in my experience at least and from others that I’ve heard this past 10 years has been silent. Until, recently things have changed since T-Mobile acquired MetroPCS- causing a disruption in better pricing. The $5 autopay discount is hilarious to me. Most companies do this when it’s not actually a discount. It’s their retail price from a previous new plan that didn’t work; in essences you’re still paying the same price. It’s such a mockery. I work in telecommunications: I see the amount of people getting scammed from big corporations names as this one, including many others often. My plan will only be grandfathered for another year or longer possibly (hoping, yet low expectations). [What’s worse is once you switch it puts you through a washing loop of bs prices that go into the worst spending habits of a company.] I was once happy with MetroPCS prices; until then once they force the sundown on me- that’s when I’ll leave. Service has been great with no issues in these past 10 years. Thanks MetroPCS for all you did. I’m riding this sinking ship until then. 🫡

I've had this service for about a year and service in my area is ok depending on where I am, at my house it's good 1 min then horrible the next. My complaint is before I used to be able to go on the My Metro App and see phone prices for upgrades now I can't and it tells me I have to go to one of their locations, I can't even call for pricing. The closest metro store is almost 2hrs from me had I know when I signed up for this mediocre service that I wouldn't be able to upgrade my phone unless I went to the store I probably wouldn't have chose them for service. So I will have to look for a different company to use because I am not driving that far for an upgrade without knowing what they have, the price and if it's even in stock.

your in a tunnel and drop. Customer service has gotten worse they are so inexperienced. (Customer service is so much better in Spanish.) Hit or miss with the phones they sell. Had a problem with a phone I got. When I went to the store I was treated like I was ignorant . It was only solved by contacting someone who responded to negative reviews on Google at the store I went to. T Mobile is a shady Monopoly that only cares about the 🤑 that comes in and not the customers.