MetrobytmobileReviews of metrobytmobile.com

Metro by T-Mobile unlawfully ported my phone number without authorization and caused a complete and ongoing loss of service that has severely affected my work and personal life. On 12/22/2025, I contacted Metro by T-Mobile only to inquire about porting my number from Mint Mobile. I provided account details for verification purposes only. I did not authorize the port, did not make any payment, and clearly understood that no port would occur unless I completed payment and activation. Despite this, Metro proceeded to port my number anyway. My Mint Mobile service was disconnected, and my number was left in a non-functional limbo with Metro. I had no active Metro account, no service, and no ability to make or receive calls or texts. On 12/27/2025, I went to a MetroPCS store in Hatfield, PA, where I was told the issue could be resolved if I paid $27.89 just to get my number back. I paid the amount and have the receipt. Two days later, Metro suspended my number again. When I returned to the same store, I was told “there is nothing we can do” and received no refund, no solution, and no accountability—only apologies. This situation has caused serious professional harm, as I rely on this number for work and communication with clients and my employer. Metro’s actions demonstrate a complete lack of safeguards against unauthorized porting and an unacceptable failure to resolve a critical issue they caused. I strongly warn others: Do not trust Metro by T-Mobile with your phone number. If something goes wrong, you may be left without service, without support, and without answers. I wrote about this matter to FCC, they said that they give them 30 days to answer, I am waiting for them to get back to me, but the damage has been done already. You can find a title to this company but not me of course empty stays always empty.

false narative told me 2 activate my NEW ACC my self . very un professianl fools ie idoits ! filing class action lawsuit for proformance ! not recco at all!

I got a free 5G phone & $40 a month guaranteed for 3 years not to increase.

CO. My metro pcs. My phone is broken so I cant use it and I cant change my phone or service provider because Metro wont talk to me without sending a pin to the broken phone. the store wants $75.00 to do it with my id. What a farce.

I am disgusted.just disappointed.i have been a faithful customer.an I have been calling for weeks months too long really I should have been. Paying attention.for 3 years I have been a customer .I shop to much and did not pay attention to my card being billed for Amazon prime I figured It was something I purchased or subscription and I been asking for my prime benefits that come with my phone plan and here we are black Friday it is and I can't afford to do my shopping or watch new wizard of ozz movie on my 75 inch .it thanksgiving and that is wicked I can't say what I feel exactly how I want to word this but you suck metro t mobile I want my money reimbursed

Bought an upgraded phone 11/14/2025 from t-Mobil 2135 suite 105 Deltona, Florida. 9 days later the phone has a defective loudspeaker. Short fused manager says nothing can be done. I said I could do something. Manager says I threatened her and asked me to leave the store. she took my words wrong due to lack of customer skills. I will never set foot in that store again. I am considering taking my cell phone business elsewhere. Now I am stuck with a defective phone.

It started with a phone upgrade. I bought the phone got it a week later. Something on there end screwed up and after being hung up on twice(I wasn't even being rude, disrespectful, swearing or any other reason to be hung up on) a week and a half later they finally got it figured out and right when they did they said I owed 360.00$ so they suspended my service. I owed nothing and could not get ahold of costumer service due to my suspended line to find out WTF was going on. Had go go to dealership so they could contact them. They gave me a 3 day extention and in that amount of time I still could not get shold of them until I paid the 360.00 so back into the store I went and they had to contact them. Long story short they once again admitted they screwed up I owe nothing but until they fix it my my extention is up and my phone is off until there work order goes through and someone fixes it. They didn't even give me another extention. Ive had the same number for over 20 yrs. And have been a loyal customer despite other train wrecks I've gone threw with these people. I've done nothing to deserve this sh>[ from them. Dont give them your business and add soon as i figure out how to keep my number and switch it will be done.

Ordered phone and submitted a form to cancel the order. But anyways they shipped the phone. I requested them to cancel the shipment and asked them why did they ship the phone when i submitted form to cancel the order before the shipment began. Customer support spoke so rudely as if they are speaking to a slave.