Merach US Reviews | Read Customer Reviews of merachfit.com

Merach US Reviews | Read Customer Reviews of merachfit.com

Merach US reviews

807 approved reviews, newest moderated first

Anna C.
Oct 14, 2025
Questa azienda è terribile
Questa azienda è terribile, Ho ordinato una pedana vibrante che funziona male. Ho contattato il servizio clienti molte volte. Mi hanno sempre preso in giro dicendo che avrebbero spedito una nuova pedana ma non l'hanno mai fatto. Mi hanno fatto decorrere i termini per il reclamo a paypal. Non comprate assolutamente
Response from Merach USNov 6, 2025
Siamo davvero dispiaciuti di apprendere della tua esperienza e ci scusiamo sinceramente per gli inconvenienti riscontrati con la tua pedana vibrante. Comprendiamo quanto possa essere frustrante non ricevere aggiornamenti chiari sul tuo ordine. Vorremmo rassicurarti che il nostro obiettivo è risolvere questo problema. Ti chiediamo gentilmente di darci un’ulteriore possibilità e di contattare il nostro servizio post-vendita all’indirizzo [email protected]. Non appena riceveremo il tuo messaggio, faremo il possibile per risolvere la situazione nel più breve tempo possibile, sia tramite la spedizione di un nuovo prodotto sia con il rimborso completo, se necessario. Ci scusiamo nuovamente per la mancanza di comunicazione e per l’inconveniente arrecato. Ti assicuriamo che faremo tutto il possibile per assisterti al meglio.
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Rui
Oct 11, 2025
Good experience
Good experience, confortable seat, silence machine perfect to have at home
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IH
Oct 9, 2025
Terrible company
Terrible company Have reported them to PayPal who I purchased an item through to report them and reverse The transaction due to not receiving it and zero responses from customer service.
Response from Merach USNov 6, 2025
We sincerely apologise for the frustration and inconvenience you have experienced regarding your order. We completely understand your concern about not receiving your item and not having received a response from our customer service team. We would like to assure you that we take your case seriously and are committed to resolving this issue. We kindly ask that you give us one more opportunity to assist you by contacting our after-sales team at [email protected]. Once we receive your message, we will prioritise your case and provide a resolution as quickly as possible, whether that involves reshipping your item or issuing a full refund. Again, we apologise for the lack of communication and inconvenience caused. We are committed to making this right.
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Rene' M.
Oct 3, 2025
Habe einen Rudergerät bestellt und ist…
Habe einen Rudergerät bestellt und ist nach mehreren Wochen immer nicht nicht angekommen. Mir wurde vor ca 3 Wochen gesagt es wäre unterwegs und sollte in der folgenden Woche ankommen. Nach mehreren emails keine Antwort. Kommunikation unterirdisch. Finger weg!
Response from Merach USNov 6, 2025
es tut uns sehr leid zu hören, dass Sie Ihr Rudergerät bisher nicht erhalten haben und dass unsere Kommunikation nicht Ihren Erwartungen entsprochen hat. Wir verstehen vollkommen, wie frustrierend diese Situation für Sie ist, und möchten uns aufrichtig dafür entschuldigen. Bitte geben Sie uns noch eine Gelegenheit, das Problem zu lösen, indem Sie unseren After-Sales-Service unter [email protected] kontaktieren. Sobald wir Ihre Nachricht erhalten, werden wir Ihren Fall umgehend prüfen und eine schnelle Lösung anbieten – sei es durch den Versand eines neuen Geräts oder, falls gewünscht, durch eine vollständige Rückerstattung. Wir entschuldigen uns nochmals für die Unannehmlichkeiten und versichern Ihnen, dass wir alles daran setzen werden, die Situation zu Ihrer Zufriedenheit zu klären.
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Lyndsey K.
Oct 2, 2025
Ordered a vibrating plate for the…
Ordered a vibrating plate for the second time first time no problems second time for someone else wrongly advertised wrong item sent contacted the company they want me to pay to post it back!!!!! It will cost me a 3rd of what I paid for it and it was not my mistake it was theres
Response from Merach USNov 6, 2025
We are very sorry for the experience you’ve had. Could you please contact our after-sales team at [email protected] and provide your order number? We will investigate your case thoroughly and provide a satisfactory solution as quickly as possible.
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Mark L.
Sep 28, 2025
Diabolical customer service - constantly delaying to avoid fixing issues or paying refunds
This is quite possibly the worst customer experience I have had in a long time. I ordered a rowing machine but when it arrived it had been part assembled improperly with the wrong alignment which made completely the assembly impossible. After many emails with responses clearly designed to obfuscate the resolution we agreed that I would return the product for a full refund. However, I had to organise and pay for the pick up from my house in Glasgow and return the 38kg box to Wolverhampton. I have proof of delivery from my carrier to the address provided by Merach but now they are claiming they cannot locate it! I have instructed my credit card company to reverse the payment. Would advise anyone considering it not to purchase anything from this company. UPDATE: Your claim that you refunded me on 17 October is factually incorrect as I have not received the funds. You claimed it was because I raised a dispute with my credit card company which I am still pursuing. Please don’t put out incorrect information just to cover your poor performance
Response from Merach USNov 6, 2025
We sincerely apologise for the inconvenience caused. We have investigated your case and issued a full refund on 17th October. Once again, we are truly sorry for the situation and any frustration it may have caused.
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Andy. W.
Sep 27, 2025
Terrible Experience AVOID
Bought a exercise bike from them and there was a fault with it connecting to the apps they claim it does. Had a month of conversations and promises which have all lead to me still having a bike that does not work the way should. They promise to send parts to fix it which they expect me to do myself but then send the wrong part. They say they have resent the part but give an old tracking number to buy themselves more time. Honestly the worst customer experience I've ever had. I will now have to spend more time going through my bank and ebay to get a refund.
Response from Merach USNov 6, 2025
We are very sorry to hear about the difficulties you’ve experienced with your exercise bike and the frustration caused by our service. We understand how disappointing it must be to have a product that doesn’t work as promised and to encounter repeated issues with replacement parts. We sincerely apologise for the inconvenience and the poor experience you’ve had, and we are committed to making this right.
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Mark W.
Sep 24, 2025
10 out of 10!
I have read the reviews on Merach, and people have been reporting issues. I have to say that I can only give 5 stars!! I ordered my rowing machine online and it was delivered by Yodel the next morning. QR code for instructions to assemble...easy to do...APP download and Bluetooth pairing was very quick and simple. I am now enjoying the sessions and data as well as finding out just how un fit i actually am!! Recommend!
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