Merach USReviews of merachfit.com

I purchased the Merach MR-T12B5 for prehab, rehabilitation and strengthening after customer support assured me, in several pre-purchase emails, that it would meet my needs, including motorized incline functionality. After delivery, I discovered no manual incline controls. Incline apparently requires either stopping the treadmill and repositioning adjustment pins or using preprogrammed workouts that are not clearly identified. Neither is a practical solution for my rehabilitation needs as a senior. Despite repeated referrals to the app, I found no clear incline controls or explanation of which programs use incline. The app is largely a sales pitch for the paid Pro version. Customer service has been equally frustrating. Despite numerous emails, I received repeated assurances that the treadmill met my needs, confusing instructions, and even the suggestion to use adjustment controls “if available on your specific version”—despite having my exact model number. I have made five requests for return instructions, including one prior to assembly which they insisted on so I try the product. Three replies repeated that the treadmill met my needs; the fourth offered only a vague promise of a return. I have yet to receive a reply on the fifth. My concerns are simple: accurate product claims, practical functionality, and competent customer support. Before buying, especially for rehabilitation, seniors should obtain the instruction manual and look for videos demonstrating the specific features they need. Based on my experience with both the product and customer service, I cannot recommend Merach. **UPDATE – October 22, 2026** Merach told me they would arrange a treadmill pickup for Thursday morning and promised a full refund of $428.67, including the original shipping cost, once the treadmill was collected. **Merach arranged the pickup through FedEx**, but failed to provide the required shipping label. As a result, FedEx refused to take the treadmill. It is now sitting in front of my house, and I have to find help to bring it back inside. After all the back-and-forth, repeated assurances, and now a failed pickup because Merach failed to provide the necessary paperwork, this has been an extremely frustrating experience. **DO NOT BUY FROM MERACH!

My remote for my 500$ T-25 walking pad defected and customer service cannot offer me a replacement. But before telling me this they made me write a review in exchange for one and then never shipped it and now I am told it's out of stock..

I’m surprised merach hasn’t been sue , this is one dangerous walking pad , too narrow and short length, should be 6” wider and 8” longer then it would be a great machine! I give it a one star , not worth it !

False advertising / Wrong product received — Merach will not correct their mistake I ordered a Merach StepMaster X, and my invoice clearly shows that the StepMaster X is the product I ordered. When I received the shipping notification, it also clearly stated that a StepMaster X would be shipped to me. Instead, I received a sliding machine (Glide) — a completely different product. I contacted Merach and, as requested, sent them photos showing exactly what I received. Despite having documentation showing what I ordered and what their shipping confirmation said would be shipped, Merach is now claiming that the sliding machine is what I ordered. This is not what I ordered. I have the invoice and shipping confirmation to document this. What is especially disappointing is that Merach has acknowledged the issue enough to request photos of the product I received, yet they have not issued a refund and have not provided me with an address or instructions to return the incorrect machine. I should not have to fight with a company to correct an obvious fulfillment error. I simply want to return the product I did not order and receive a full refund for the StepMaster X that I actually purchased. I would strongly recommend keeping screenshots of your order, invoice, and shipping confirmation if you purchase from Merach. I will take this matter up with my credit card company.

Customer services is a joke It change my order after I hit pay and instead of going thru affirm it took it straight from my bank I contacted them to get a refund and they said I would be contacted then email me Confirmed I wanted a refund and then sent out the order like a hour later now won’t respond to emails !! Then I got then responding to me on here talking about they tried to reach out to resolve the issue but there’s no email terrible they us ai for customer service that’s a joke

Sie zögern die Reklamtion für fehlende Teile der Lieferung durch viele Zusatzbedingungen mit Mails so lange hinaus, bis die Rückgabefrist abgelaufen ist

I waited 2 weeks after placing my order only to have to contact them about my order and say they can't deliver to my address. I have never had difficulty receiving any order from companies before. Do not order from this company. We will see how long it takes to refund my money. Scam.

I was excited to receive my MERACH Squatter Pro, but what arrived wasn’t even the color I ordered. I specifically purchased the black version, yet I was sent a different color of pink. What turned a simple shipping mistake into a frustrating experience was the customer service. After three separate emails, MERACH finally admitted that because I purchased the Squatter Pro through Facebook rather than directly from their official store, they would not help me and told me to contact the seller instead. That response is disappointing. Regardless of where a genuine product is purchased, a company should be willing to stand behind its brand and assist customers with basic order issues, or at least help facilitate a resolution. Instead, I was bounced around until I finally received an answer that essentially amounted to, “Not our problem.” Mistakes happen. Sending the wrong color is understandable if it’s handled quickly and professionally. Refusing to take ownership or provide meaningful support for a product carrying your brand is what leaves a lasting negative impression. Based on this experience, I’d think carefully before purchasing a MERACH product. If something goes wrong, don’t assume the company will be there to help unless you bought directly from them. That lack of support raises serious concerns about their commitment to customer satisfaction.