Merach USReviews of merachfit.com

Update- The company reached out to me and offered a refund. I hurt my knee after using a treadmill that I purchased at the merach website and I spent two weeks emailing back and forth until they agreed to process the return. At the end, they did process the return.

I purchased a Merach S26B2 in February 2026. From the start, the seat keeps sliding backwards and refuses to lock, making the machine very frustrating to use. It's now May and still waiting on a new part with no update. Today the bike pedals lock above resistance setting 8, so sent email again to be told they're closed for one week due to Chinese New Year. At this rate we shall be looking for a refund. May 2026 Update - we received a second bike with the same resistance setting fault and have now received a full refund. The Merach customer support was very attentive throughout the period but sadly could not solve the problem of matching the bike resistance to the APP.

The machine is a solid piece of equipment, but the metrics as of this post are basically nonexistent. This is a fine apparatus if you are not fixated on metrics, measureing progress, or if you are not training for anything. The NovaRow machine - aside from metrics - is comparable to a Concept2 at almost half the price. However, the lack of metrics to measure power/output and split time (pretty standard across all other rowers) really need to be addressed for this to be a true competitor. The metrics it does offer are not helpful - for example what it lists as a "split counter" is just counting the total number of strokes while using the machine. Further, I tested the same 30min workout across the NovaRow, Concept 2, and a water rower - the NovaRow was ~2,500m short of the other two machines and the kcal count did not seem based on any particular measure of exertion - seems like a formula calculation based off weight/height. There is nothing wrong with the hardware itself...a good choice for a casual user. But the lack of any helpful metrics would point me to selecting another machine...I even downloaded the app in hopes the offerings there provided better metrics, but it was identical to the NovaRow screen. I raised my concerns with their support team and at the time of this post there was no resolution. However, in light of this they did offer a full refund and were very responsive via email. If they update the metrics they will have a solid product on their hands.

I emailed a request for a return and it took quite awhile to get a response. It would have been better if there was an easier way to return items. Also the only option to return was to pay for shipping myself which I felt also could have been sent and paid for by the company instead of myself.

Mise a jour apres quelques semaines de sav... jai recu un nouveau rameur neuf et fonctionnel ! Merci. La Commande du rameur est arrivée cassé, un mois que je me bats avec le sav qui me balade...dit avoir envoyé la pièce de rechange..., suivi dhl inexistant, dit qu'ils ne peuvent pas envoyer un neuf car en rupture, dit me rembourser. .ras le bol de ces conversations sans avancée avec Rosie de merach ... je porterai plainte si le remboursement et la pièce promise depuis un mois n'arrive pas vendredi.une honte le sav, fuyez !

Rameur R28 de très bonne qualité, montage assez simple. Livraison dans les délais...

Thank you for your communication throughout this process. I appreciated that the contact was always good and clear, and in the end the refund was handled properly as well. That said, the delivery took much too long, much longer than expected. While I am satisfied that the matter was eventually resolved, the delay was disappointing. Thank you again for your support and for arranging the refund.

I ordered the Merach v40 vibration plate after much research for sciatica pain. My order was placed on Feb 2,2026, expected delivery by Feb 15. I found this out after emailing because my order did not ship or update in the time it said on the website. Nothing by the 15th, so I emailed again to get a "closed for the week" response. After a week long close for "Chinese new year" they finally responded that, my color was out of stock & would I accept a different color. I responded yes, no matter on the color. After several more emails and pure frustration, they FINALLY responded on March 2nd that my color change has been placed & they would let me know as soon as it was shipped. I recieved a shipping notification the next day & recieved the plate on Friday March 6th. I absolutely LOVE my fitness plate from them. Customer service is definitely lacking though. There is no phone number to call, only email, which they do answer eventually.... great product so far, just don't expect to recieve it fast! 5 weeks is a LONG wait!