Merach USReviews of merachfit.com

Non-existent after-sales service, defective product. They ask me for a video, which I send them to return the item and get a refund; they no longer respond to emails. I reported everything as soon as I received it. I have the right to return it within the initial 30 days!!! If so, it's a scam. I purchased a Merach R15 Pro on the official website. Order number #2347EU Serial number 20250300303.

Can only return for a refund with pre authorisation code from the company, they are not answering any of my emails.

This company is horrible, they delivered the item to wrong door and I wrote them telling I don’t have it, they ghosted me Luckily my neighbor brought it to me days later, she said she found it at way driveway at the time I was out of town, funny thing I also purchased insurance for this item and they didn’t even attempt to help me, all they said was it is delivered and never wrote back. After I got the item, I noticed it is very small, all that positions they show you can’t do them. I’m 110 pounds person and it is small for me. It has no possibility to keep you in shape. All you do is jiggle your body lightly. You don’t feel anything and it doesn’t feel really good I wrote to them that i want to return it but they won’t write back. This company is a scam I told them I will write under their infomercials buyer beware! Don’t buy this item. Company is a scam

Typischer China Shop. Die Webseite verspricht mehr als dahinter steckt. Rudergerät wurde schnell geliefert. Preis über Shein auch sehr gut. Nicht alle Schrauben passten direkt, aber mit etwas Geduld & Spucke ging es. Anzeigegerät bereits bei Installation defekt, zählt nicht einen Ruderschlag. Geworben wird sogar mit verlängerter Garantie bei Registrierung. ABER: Auf nahezu keine e-Mail an den sogenannten "Kundenservice" wird geantwortet. Es geht also, aber das war von Anfang an ziemlich klar, um Masse statt Klasse. Traurig aber wahr. China muss oder sollte aus meiner Sicht, was den Service angeht, noch eine Menge lernen und sich deutlich bessern. Wir sind in Europa einfach viel mehr gewohnt. Und meist auch bereit, dafür etwas mehr zu bezahlen.

Con artists - sell faulty products will be refund or replace Please please do not purchase from them

I purchased Merach's MR-SO8 recumbent bike through Aliexpress. I carefully researched the measurements to ensure there was enough room to step through the bike without banging your foot or tripping. However, when the bike arrived, I discovered that it measured much, much smaller then what the description said on both Aliexpress and the Merach website. There was no way for me or my disabled mother to safely get on or off this bike, because there is no room for your feet to go through. You always trip or bang your foot, and the handles are so low to the ground you cannot reach them. This is supposed to be a step through recumbent bike for rehab, but it is too dangerous. Merach's customer support was very responsive and helpful, both via email and when I would call the number on their website. Unfortunately, they told me I would have to follow the return process on Aliexpress since I bought it there. This is where all the trouble started. I bought through Aliexpress thinking they would be a good middle man. I believed what Aliexpress says on their website, that there is a buyer guarantee, free 90 day returns, and they always have your back. Instead, Aliexpress denied and closed my case multiple times, even though I met all of their demands for pictures and videos. Aliexpress refused to provide a prepaid return label as their customer service reps promised, and demanded I pay $800 to return the bike myself (over 4x what I paid for the bike!) But that was Aliexpress, who made the whole situation much more difficult than it needed to be. Merach and I early on agreed that the measurement issue was their mistake, and I could return the bike for a full refund. We both tried and tried to get Aliexpress to let us do this, but they would not. It took almost 2 months, but finally Merach was able to get through the crazy Aliexpress platform and issued a full refund. I had to throw the bike away, because no one would pay $800 for return shipping as Aliexpress wanted. It's difficult these days to find customer service as dedicated as those at Merach, so overall I recommend this company with two words of caution: 1: Make sure you confirm in writing the actual measurements and specifications that are important to you before ordering, as the website descriptions are very misleading 2: Do not buy Merach products from Aliexpress. They will make it impossible for you and Merach to resolve any issues.

Very bad quality in the row machine and defective. Costumer service is useless they do not respond or give u an aswer. I'm stuck with a broken row machine. It's policy of return is worthless because daid 30 days free return but I emailed them before 30 days and never answer they wait till the time runs out and still that way they do not answer. It's a scam. A wate of time and money