Merach USReviews of merachfit.com

Fast processing of my order, prompt shipment, very responsive customer care.

Great customer service. And speedy delivery. The bike I purchased is top notch. I would happily recommend this site to anyone 👍

Merachfit Uk Merachfit Uk What ever you do keep away from this company. They don’t deserve one star either. Customer service is extremely hard to get hold of. They don't answer the phone. They don't return calls. They answer emails two weeks later, if you are lucky. I phoned four or five timess today regarding my seating issue and sent two emails.  I purchased a rowing machine couple of months back, the seat has started to rock, I checked the bolts to see if they had come loose and all were tight but one bolt won't move and the head grip is going, poor quality bolts. Not worth purchasing this product if you have to put so much effort into chasing them up, without any contact.

Ordered item but realised there was a different item that would have been better suited. Checked their cancellation policy and it says to contact before item is dispatched. I emailed within minutes of my order completing. 4 days later no response still and have had a dispatch notice against what I have asked. Terrible customer service. Due to this I now don't want this item nor the item I had my eye on. There is no simple way to quickly cancel yet customer service dont respond. I'd prefer to use my money elsewhere than a company like this. Update - They replied publicly on here to say they'd get back to me, but still haven't bothered despite saying they have located my email. Final update- after a lot of back and forth, today I have received a partial refund for the item instead of returning it. Whilst the whole process and waiting for customer service was long, and at times I questioned whether they'd follow through, I have to be honest they did and I have amended my previous score to reflect this. I've not yet opened the item I bought incase a return was needed if this process went on, but hopefully the item will be fine to use and the partial refund will now allow me to get a more suitable device.

Great quality equipment and very helpful customer service. Mreach R50 AirRower matches quality of concept 2 and is very easy to assemble.

I placed this order a little over a month ago and the package still hasn't arrived, I haven't received any notification, nor has the package arrived at all, and it says it will arrive in 28 days, but I don't have it and I don't have anyone to contact and ask what's wrong with my package, where is it? It was ordered in September and now it’s November and the package still hasn’t arrived. I’m trying in every way to get in touch with someone, but no one does anything. Either i will receive the package i ordered or give me my money back.

At first I was upset with the fact that the courier delivered my order to the wrong apartment. I never received it and had to reach out to Merach fit. Ron from customer service reached out to me and directed me on exactly what I should do. I was very appreciative! Now my situation is resolved! Thanks again Ron! Francina H.

Rowing machine is built well. I have it in my garage gym and use the rower alone or incorporate it with a bootcamp and use the rower as part of a circuit. Great rower- great price