Merach USReviews of merachfit.com

Absolute Katastrophe – Finger weg! Das Unternehmen gibt in seinen AGB an, in UK zu sitzen – in Wahrheit handelt es sich aber um ein typisches China-Produkt miserabler Qualität. Mein Walkingpad ließ sich nach kurzer Zeit nicht mehr über die Fernbedienung steuern, und da am Gerät keinerlei manuelle Tasten vorhanden sind, war es komplett unbrauchbar. Der Kundenservice schickte mir zwar eine neue Fernbedienung, doch auch diese funktionierte nicht. Innerhalb der Rückgabefrist beantragte ich eine volle Erstattung wegen eindeutiger Qualitätsprobleme. Nach ewigem Hin und Her wurden mir lediglich 80 % des Kaufpreises angeboten – ein „Angebot“, das ich aus Angst, am Ende gar nichts zu bekommen, zähneknirschend annahm. Doch selbst diese 80 % habe ich nie gesehen. Als Begründung hieß es, angeblich sei wegen eines angeblich von mir eröffneten PayPal-Konflikts keine Rückzahlung mehr möglich. Erst nach einem Telefonat mit PayPal und dem Eröffnen eines Käuferschutzfalls bekam ich Recht – allerdings musste ich das defekte Walkingpad auf eigene Kosten nach Italien zurückschicken. Fazit: Unseriöses Vorgehen, schlechte Produktqualität, intransparenter Firmensitz, katastrophaler Kundenservice. Wer hier kauft, riskiert Ärger, Zusatzkosten und viel verlorene Zeit. Absolute KEINE Kaufempfehlung!

Worst customer service ever!

DO NOT BUY FROM MERACH! I placed and order with them a month ago. Still have not received it. Have called, emailed and submitted a contact request on their official website many many times but have not heard anything back from them. Try calling their customer service number again today and it says “this call can not be completed”. Feels like a scammer company to me. Stay away from them. Now I am hoping to get a hold of them so I can cancel my order and get my money refunded.

Defective product, near-zero support — Merach ignored ~10 emails I should have paid attention to reviews, this is a scam company, I wasn’t aware. I purchased a Merach walkpad in August 2025 and it arrived defective. The remote is unreliable—sometimes it pairs, often it doesn’t—and once it’s running I can’t pause it. I contacted Merach immediately and followed up repeatedly: Aug 15, Aug 19, Aug 21, Aug 22, Aug 27 (two emails that day, including 12:46 and 12:47), and Aug 28 (20:07). I also submitted a message through their website contact form. In total I’ve sent close to ten messages and received exactly one real reply (not an automated out-of-office), which simply told me to “change the batteries”—already done—after which they went silent. Their listed phone number is disconnected. I’m now stuck with a heavy, defective machine that I cannot reasonably return without their help. For a company selling large fitness equipment, refusing to arrange a proper pickup or provide a timely replacement/refund is unacceptable and ignores basic EU consumer rights. This experience feels scam-adjacent: take the money, ship a faulty unit, then disappear when support is needed. I strongly regret this purchase and recommend avoiding Merach altogether.

Only received this bike tree days ago.seemed very well packed and good build quality.my problem is with asse.bly instructions,which I managed to fathom out. however can't complete assembly because of fault in one section.merach are of no use at all,no reply to my e mails just receipt and do not answer phone.not a good start

I bought a trainning bike from them, it was easy to put together, and for the price it seems very solid. I have used it for some time now and it works perfectly, and I can confirm that it is almost noiseless. The app works fine, I can see te resistance, the length, and other things.

Ordered and paid for a rower. Goods still not received after ten working days. No reply to several emails and phone number on website not recognised. Do not order from these Chinese crooks! They will probably go bust soon, at least let us wish it

*Update 11/6: I finally received my order, a few weeks ago. I still stand on my previous review, no one should have to experience this any merchant. I placed an order in 8/19/2025, email and payment confirmation received. On 8/21, I entered my order number, email address and code received via text to access my account, everything was good. Next day I checked again and multiple times including this morning 8/27 “no order”. I’ve sent emails, messages and called for data and not 1 response. I called my bank to process a refund.