DGarman
Unresponsive Sales Team
I’ve tried to buy a treadmill from Merach but the Merach Website would not apply a significant discount that the site offered. I’ve tried to contact customer service via email about this but I have received no response, except for an automated message that didn’t address this issue. If their sales support is this bad, I can only imagine what their tech support must be like. The negative reviews that I’m reading about this company should be given serious consideration.
Response from Merach USFeb 9, 2026
We sincerely apologize for the frustrating experience you had with our discount system and the lack of a helpful response from our team. That is not the level of service we aim to provide. We have located your email based on your message here and are prioritizing your case. A dedicated agent will reply to you directly via email within the next few hours to resolve the discount issue. Thank you for bringing this to our attention, and we are committed to making this right for you. Best regards, MERACH Customer Service Team



