Evan H.
Produit conforme mais le délai de…
Produit conforme mais le délai de livraison à été plus long que prévu et le tracking était imprécis.

MERACH, motivated by the concept of health as the core of life, has produced quality home fitness equipment and innovative solutions for effective home fitness.As a premium home fitness system, MERACH is dedicated to providing everyone with an experience that is enjoyable, empowering and motivating, and that’s why we have created the MERACHGO technology and the MERACH APP that aim to improve your workout experience on any of our equipment (rowing machines, exercise bikes, treadmills, and ellipticals).MERACHGO and MERACH App will make it easier to stay fit and enjoy the process.
Merach US (merachfit.com) has 807 customer reviews on Five Star Index, with an average rating of 4.1 out of 5.
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Fitness & Weight Lifting
Excellent

Fitness & Weight Lifting · Benicia, California
Excellent

Fitness & Weight Lifting · Los Angeles, California
Excellent
Fitness & Weight Lifting
Excellent
807 approved reviews, newest moderated first
Evan H.
Produit conforme mais le délai de livraison à été plus long que prévu et le tracking était imprécis.
Marisa B.
Commande 4532FR J'ai passé une commande le 01 Déc 2025. Je ne l'ai toujours pas reçu.bloquée à Duisbourg? J'ai demande des explications. Réponse au bout de 45jours alors j'ai annulé la commande et demandé le remboursement. Plus des nouvelles et pas de remboursement des 279.99euros. Je déconseille d'acheter sur merach.fr
Response from Merach USJan 27, 2026
Nous sommes désolés d'apprendre la situation désagréable que vous avez rencontrée. Après vérification, nous avons constaté qu'un nouvel envoi pour votre commande a été effectué le 30 décembre 2025. Malheureusement, le colis a été retourné à l'expéditeur. Nous avons bien pris en compte votre demande de remboursement et avons déjà effectué un remboursement intégral de 279,99 euros. Vous devriez recevoir la confirmation de ce remboursement sous peu. Nous nous excusons sincèrement pour le désagrément causé par cette situation et comprenons votre frustration. Nous nous engageons à améliorer nos services à l'avenir. Si vous avez des questions supplémentaires ou des préoccupations, n'hésitez pas à nous contacter. Cordialement, MERACH Customer Service Team
Jasmin
Horrendous do not purchase direct! Don’t believe the lies on Google of great customer service and direct to Australia now. A total lie. Waited 6 days after 5 emails for a response on my order. Terrible. Go through Amazon
Response from Merach USJan 27, 2026
We sincerely apologize for the delay and the poor experience you've had. We are working hard to improve our customer service. Thank you for your feedback. —Merach Customer Service Team
Carine
Je suis ravie de mon tapis de marche Merach. Il est silencieux (c'etait un critere important pour moi car je suis en appartement) et la pente jusqu'à 12% permet d'alterner les exercices. Facile d'utilisation avec sa télécommande.
aurélien
I had some issues with the shipment but the aftersales support fixed to the problem by sending another machine. The rower is a good machine with a good quality.
Response from Merach USJan 26, 2026
We sincerely apologize for the inconvenience you have experienced with your order. We have located your emails and will respond as soon as possible to resolve the issue. Thank you for your patience, and we truly appreciate your understanding as we work to address your concerns. -MERACH Customer Service Team
Verena B.
Vor 7 Tage eine Reklamation beantragt. Da ein Teil des Laufbandes gebrochen ist bei der Lieferung. Bis dato keine Reaktion. Ebenfalls fehlt noch ein Teil der Bestellung und auch hier keine Reaktion auf meine Mail. Ergänzung 28.01.: Kundensupport hat sich gemeldet und ein großzügiges Angebot gemacht. Update, sobald der Support Fall abgeschlossen ist. 10.02. Austausch des kaputten Gerätes erfolgt. Nach Start Schwierigkeiten, dann doch super geklappt. Sind mit den Geräten für das Homegym sehr zufrieden!
Response from Merach USJan 26, 2026
Es tut uns sehr leid, dass Sie noch keine Antwort auf Ihre Reklamation erhalten haben. Wir haben Ihre E-Mails gefunden und werden uns umgehend darum kümmern, das Problem zu lösen. Vielen Dank für Ihre Geduld und Ihr Verständnis. -MERACH Customer Service Team
Amy F.
Very quick and easy-to-track delivery. I've purchased 3 pieces and very happy with all of them. Easy to assemble, and the equipment is whisper quiet and smooth. No rattles, no hesitation. Great quality, great prices! Happy to have found this company!
Jim M.
I bought a manual elliptical machine from this company. The machine works well but the assembly was a problem because some parts did not fit. The screws for the monitor were missing. These screws were also identified wrong in the instructions - shown as M6 screws but the monitor required M5. Also, the monitor's hole pattern was different from the pattern in the mounting bracket. I had to 3D-print an adapter to go between the monitor and the bracket to allow me to attach it, and get the proper screws. Other issues: the monitor's distance measurement seems incorrect - it shows that I complete a mile in five minutes. I'm 68 and not in the best shape, so I doubt that the numbers are correct. The distance seems to be more accurate when using the phone app. Also, the heart rate measurement does not work in their phone app, but it works in the monitor. I attempted to submit a review through their website but it was not published. I guess they do not publish negative reviews.
Response from Merach USJan 26, 2026
We sincerely apologize for the inconvenience you've experienced. Unfortunately, we could not locate any order or emails under your name. Please contact us at [email protected] , and we will resolve the issue as quickly as possible. —MERACH Customer Service Team