Merach USReviews of merachfit.com

The product is wonderfullllll and very easy to install it Amazing experience

I love my new bike! It's super smooth and not noisy at all. Feels great for all types of rides. The iPhone & screen mirroring is a great feature. There's also a good variety of classes offered on the app. Overall I am super happy with my purchase.

Guter Kundenservice, man muss sich zwar ein paar Tage auf ne Antwort gedulden, aber sie helfen einem weiter. Ich habe die Vibrationsplatte auf der EU-Seite bestellt, wohne aber in der Schweiz - deshalb passt das Kabel nicht. Sie haben mir gleich eine Lösung angeboten.

Everything went smoothly--from purchasing to delivery! The delivery took a week. I was so excited to receive it, so I had to inquire for updates. And the customer service was accommodating. I'm happy with my purchase!

I received the product on time, but it arrived missing essential parts (bolts and other small components). Customer service told me to buy the missing parts myself from a local shop and claim the money back — completely unacceptable for a new product. Since then, I have tried repeatedly to contact Merach by email and phone, with no response at all. Being ignored after reporting an incomplete product is unprofessional. This has been a terrible customer experience. On-time delivery does not excuse missing parts and nonexistent customer support. I would not recommend Merach.

Reported a problem with my treadmill belt slipping back in Dec! Have been going round and round in circles with customer service over email when they can be bothered to reply! They finally advise a none realistic solution of me installing a new motor, not something I can do I explained I would need a professional to fit this to which they offered 10% back which is only £30 of what I paid! It costs £150-£250 for someone to install this part so I emailed back explaining this to and I advised I’m well in warranty just collect the machine and issue a refund or a replacement. It’s been 11 days and I have not had 1 email back! I have called me bank and citizens advice for advise as I’m stuck with this machine I bought to help me and it’s just stuck not being used!! And a lot of money down! Fuming and would advise people not to buy from this company!!

schnelle Antwort und follow up !

Rowing machine works great. Shipping was smooth. Customer services great. Strongly recommend