Merach USReviews of merachfit.com

Customer service for this company is HORRIBLE!! Order #264736 placed Feb 5th and no communication outside of the order confirmation e-mail. Tried to track my order, but the site keeps saying it can't find my order. I contacted the company via email (which is the ONLY way to contact them) a few days ago trying to get the status of my order, but haven't gotten a response. I should have ordered from Amazon instead, but the price was higher, so I decided to order from the official Merach website. I'm regretting that decision now. If I don't hear from them by Wednesday of next week, I will dispute the order with my credit card company, which is unfortunate because I really wanted to try their products. Update (2/24/26): The company responded to this review saying my order has been shipped and delivered. It has NOT been shipped nor has it been delivered. The last email I got on 2/20/26 said a shipping label has been created, but according to FedEx tracking, they have not received the package at their facility yet (I checked just before updating this review). They don't even have an expected date of delivery listed. Update (2/27/26): I've FINALLY received my package. It was delivered on 2/25/26, 20 days after I submitted my order. I still think their customer service sucks because there was NO real communication until a few days ago, when they replied to this review. I'll give a review of the walking pad after I've used it for a few weeks.

Über das Gerät kann ich nicht viel schreiben,da die Annahme verweigert wurde. Dennoch möchte ich den äußert netten und schnellen Kontakt loben. Ich habe innerhalb weniger Tage meine komplette Zahlung zurück erhalten. Der Kontakt war durchweg freundlich und schnell. Vielen Dank dafür

Edit: Mir wurde der Kaufpreis erstattet, und ich habe größtenteils über den Amazon-Kundenservice kommuniziert. Schade, dass ich das Gerät nicht nutzen kann, ich hatte mich sehr darauf gefreut. Ich glaube, wenn es einmal heil angekommen ist, läuft die Nutzung auch. Pro: Zufriedenstellende Lösung mit dem Kundenservice. Ausgangssituation: Ich habe ein Laufband bestellt und nach dem Auspacken gesehen, dass ein Riss im Plastikgehäuse ist. Laut Bedienungsanleitung soll das Gerät dann nicht in Betrieb genommen werden und jetzt habe ich ein kaputtes, nicht funktionstüchtiges Laufband zu Hause. Der Kundenservice wurde über Amazon auch informiert. Der Chat auf der Merach-Seite verläuft auch ins Leere. Ich hoffe, bald eine Antwort zu erhalten.

I wish I read the company’s reviews before ordering. I ordered NovaWalk W50 TrekPad with 12% auto incline on Jan 29th, it has been 2 weeks and I have received my order or even so much as an update on it. I’ve been calling and sending emails but to no avail. It’s a shame. I was really excited and looking forward to getting it. Just so the company knows this is a real review, my order # is 260797. PS: I ordered two items and only received one. Update: I did receive the item in February. I just wish the company would be upfront about their expected shipping/delivery date if an item is Out of Stock or back ordered; and also improve on their customer service.

Directly after placing my order I recognized having made a mistake in my address. I immediately contacted the customer support and got a reply the same night that they corrected my address instantly. Just 1 day later my parcel arrived safely at my destination without any issues. Esther from customer support was reacting very quickly and friendly giving me comfort of not having to worry.

Très satisfaite, il y a eu un petit soucis mais qui été pris en charge aussi tôt par l’équipe de merach est à trouvée la solution dans le plus bref délais

I was considering purchasing a Merach foldable Water Rower R28R1 but upon reading all of these negative reviews and the fact that the only online reviews are from influencers, I’ve decided to start well clear from this company and will go with a more expensive model from a reputable company!! Do not buy anything from Chinese companies that advertise on Facebook or any other unregulated sites..

Totally awesome rower R50 is got to be the best on the market. Can't beat the price and in addition to quality is great. From the minute you order they send you tracking info immediately. Easy to put together. Love this, only regret didn't buy it sooner. JB