Merach USReviews of merachfit.com

I bought a walking pad and it was dead on arrival, never worked. Did all of the troubleshooting and nothing worked. Emailed Merach NUMEROUS times and have only received 1 response, asking me to take apart the pad and check the motor??? And they've not responded since. What a waste of time and money. I am so disappointed. I've been emailing them since the 26th January....

Awesome product, use it almost every day. My mom asked me where I got my vibrating plate and we wound up ordering 2 more. Made a mistake when typing out the delivery address and reached out to the company right away. They got back to me asap and the package was delivered without a problem. Great customer service and delivery didn't take too long either.

I purchased a Stair Stepper in late December 2005. I received my item on 01/05/2026. Once I opened the box I noticed that the item was faulty. I contacted the company, and they responded 10 days later, asking for the same information that were included in my email. I responded to that email, only to have them offer me a $25 discount. I explained again in my response that the machine is faulty and that I am not comfortable using it that way. I received a response about 7 days later letting me know that they would be sending a replacement and that I should contact them for the tracking number. I responded to the email that at this point I did not want a replacement, I wanted a refund, and I even replied “Urgent”in the subject line. It’s been almost a week and still no response. Customer service is bad and their response time is long. I will never buy from this company again. UPDATE TO PREVIOUS REVIEW. I received a full refund and my issue has been resolved.

This company is deceitful. I bought a $400 walking pad from them with an expected delivery date of February 7. There was no proactive communication or indication on the website that anything was on backorder. When trying to get in touch with support, there is an auto reply that finally divulges that your item is on backorder and gives a range of dates that it will ship, but it doesn’t give correct dates. If you press them again, a real person (I think, who knows) will get in touch with you about the real timeline of your shipment. It’s clear that they are having supply chain issues, but are deceitful with the customer about when items are actually going to be available so that they just capture the sale. Terrible business practice.

J'ai commandé un rameur le 13 Janvier qui a mit un peu plus de temps que prévu pour arriver (ce qui m'a stressé,peur d'une arnaque)je pense que le site est victime de son succès et donc la livraison est un peu lente.Le rameur est bien arrivé,le site m'a proposé un geste commercial en guise de dédommagement,chose que j'ai acceptée et qui a été réalisée. A retenir tout est bien qui finit bien.Au final un client heureux mais qui aimerais juste un peu plus d'infos sur la livraison même si ça doit arriver un peu plus tard ce n'est pas grave mais juste prévenir ça rassure le client. Merci

Merach Fahradtrainer funktioniert eine Woche super, große Freude. Nach einer Woche Display ohne Funktion. Garantie Info an Merach DE und COM. Seit 8 Wochen keine Infos, kein Ticket. Leider das Gerät bei AliExpress bestellt. Service ist entscheidend bei einem Gerät. Das kann Merach nicht. Jetzt Ende Februar, noch immer in der Warteschleife. Merach DE verweist auf Merach.com aber es passiert nichts. Schade!! Jetzt! Anfang März die Info von MERACH.com Der Defekte Teil wird nachgeliefert und kommt in 3Wochen. Habe inzwischen schon wieder einen neuen Hometrainer bestellt, mit Smart Magnetbremse. Wieder von Merach.😂

Roeimachine besteld. Redelijk snel geleverd. Willen we het roeimachine in elkaar zetten ,mist het zakje met alle schroeven. Gemaild, snel antwoord dat de schroeven nageleverd worden ,maar omdat het uit China komt kon het 2tot4weken duren!! Track en tracé zou ik krijgen zodat ik de bestelling kon volgen. Helaas na bijna 4weken niets gehoord te hebben toch maar weer gemaild hoe het zit met de schroevenset. Waarschijnlijk zending verloren, maar wordt alsnog opnieuw gestuurt. Dus weer 2 tot 4 weken wachten!!!!! Je zou denken dat je wel een kleine compensatie kan verwachten. Nee, helaas geen kleine tegemoetkoming. Belachelijk. Hadden we de roeimachine maar retour gestuurt. Heel veel spijt!😓

The item was delivered faulty and ended up tripping my electrics in the process. I contacted customer services immediately and was told the issue would be passed on to the after-sales team. Unfortunately, I’ve had no follow-up or contact since. I’ve called multiple times, sent a follow-up email, and also messaged via the chat function. I’m extremely disappointed with both the poor product quality and the lack of responsiveness.