MeowantReviews of meowant.com

Response from MeowantSep 29, 2025

Hi, thank you for your feedback, and we're very sorry to hear about the trouble you've experienced with waste falling onto the floor. We understand how frustrating and inconvenient that must be. This isn’t the experience we want you to have, and we’d really like to help make it right. Our team will be reaching out to you via email shortly to assist you in troubleshooting the issue and ensuring everything is working properly. We truly appreciate you giving our product a try, and we're here to support you every step of the way.

Response from MeowantSep 29, 2025

Thank you for your feedback, and we're truly sorry for the inconvenience caused. We understand how frustrating it can be when an address mistake happens during checkout. Please note that our system is designed to automatically process and ship orders very quickly after they are placed, in order to ensure fast delivery for all customers. Unfortunately, once the order is in transit, we're unable to make changes to the shipping address. We do our best to respond to all customer emails within 24 hours on business days, and we regret if our reply came later than expected in this case. That said, if the package was undeliverable and returned to us, we’re always happy to arrange a reshipment or a refund. Please feel free to reach out to us via email.

Response from MeowantSep 29, 2025

Hi April, Thank you for your feedback. We’re sorry for any confusion or frustration this situation may have caused. To clarify: after you contacted us about returning your order, we offered you two options — a return for a full refund, or a partial refund if you preferred to keep the product. You chose to keep the product and accepted the partial refund option via email. That partial refund was processed successfully in July. Since you kept the product and opted for a partial refund, your payment plan with Shop Pay or Affirm continued as agreed at the time of purchase. These payments are managed directly by the financing providers, and we do not have control over how or when they collect remaining balances. If you have any further questions or need documentation of the refund, we’d be more than happy to provide it. Please feel free to reach out to us by email.