MeowantReviews of meowant.com

Response from MeowantOct 13, 2026

Hi, I'm sorry for the frustration and the long wait — I completely understand how disappointing it is when an order doesn't ship right away. Your order was placed on September 27th. Due to limited stock of the SC10, we noted on our website that orders would be fulfilled in the sequence they were received. Your order has since been shipped on October 9th and is currently in transit. We've sent you an email with the tracking number and the latest tracking update — please check your inbox, including your spam or promotions folder. Thank you for your patience, and if you have any questions about your shipment, feel free to reply to our email and we'll help you right away.

Response from MeowantOct 13, 2026

Hi, I'm sorry for the worry and the frustration — I completely understand how unsettling it is when the tracking doesn't move. Due to limited stock of the SC10, we noted on our website that orders would be fulfilled in the sequence they were received. We did send you an email to notify you of this situation, but it may have ended up in your spam or junk folder. After the shipping label was created, the carrier did not pick up packages over the weekend, which caused the delay in tracking updates. Your package is currently in transit and is estimated to be delivered on October 13th. Please check your spam or junk folder for our previous email. We'll continue to monitor the tracking on our end, and if the package doesn't arrive as expected, please reply to this email and we'll look into it for you right away. Thank you for your patience.

Response from MeowantOct 13, 2026

Hi, I'm truly sorry for the frustration and the feeling that you haven't been heard — that is certainly not our intention. I want to clarify the timeline to ensure we get this resolved for you immediately. On October 8th, we replied with some tips on helping cats adjust to a new litter box, hoping it might improve your experience. After receiving your follow-up email requesting a return, we sent another email on October 11th specifically providing the return address and instructions. Could you please check your inbox (and spam/junk folder) for our email from October 11th? The return address is included there. If you still cannot find it, please let me know, and I will paste the address directly in this email for you right now. We want to make this return process as smooth as possible for you.

Response from MeowantOct 13, 2026

Hi, I'm sorry for the confusion and the worry — I can see why it would be concerning that the litter box itself doesn't appear to have shipped yet. The litter box and the accessories (liners and deodorizer) were shipped separately, which is why you received the liners and deodorizer first. We've sent you an email with the tracking number for the litter box, along with the latest tracking update and estimated delivery date. Please check your inbox, including your spam or promotions folder. If you still can't find the email or the tracking isn't showing any movement, please reply directly to our message and we'll look into it for you right away.