Kristen
Bad customer service
I was told by email that my order would be shipped at a later date once enough units could be shipped. Since then I fulfilled the order through Amazon. The original email said it would allow the buyer to back out of the order. I have called with no answer, and reach out by email twice with zero response to return their item since I received it through Amazon.
Response from MeowantOct 13, 2026
Hi, I'm truly sorry for the frustration you've experienced — I completely understand how upsetting it must be to feel like your messages went unanswered. We've checked our records, and unfortunately we didn't receive the cancellation emails you mentioned. That said, we did reply to your request with the return address and instructions. Please check your inbox, including your spam or promotions folder, for our email. If you still can't find it, please let me know — I'll resend the return information to you right away. We want to make sure this gets resolved for you as quickly as possible.