Med MartReviews of medmartonline.com

Response from Med MartMar 9, 2026

Hi there, Kelli - If you received the wrong product, we will 100% correct this error! I see you messaged us regarding this Friday 3/6 about 315pm EST and Joselle replied to you in less than an hour asking for more details to help you. Please respond to her there so we can assist. Thanks!

Response from Med MartMar 7, 2026

Hello, Thank you for your feedback. We’re glad to hear you were happy with the product and pricing, but we’re sorry for the frustration caused by the lack of tracking updates and follow-up communication. Delivery timing and tracking can sometimes depend on the carrier, but we should have done a better job keeping you informed along the way. We appreciate you bringing this to our attention, and we’ll use your feedback to improve our communication moving forward. If there’s anything else we can help with, please don’t hesitate to reach out to our team. Thanks, Team Med Mart

Response from Med MartMar 17, 2026

Hi Teresa, Thank you for sharing your experience, and we’re sorry for the frustration you went through trying to get the chair working. We understand how important this equipment is, especially with your loved one returning home soon. We’re glad to hear that replacing the remote solved the issue and the chair is now working. Your feedback about the repair experience and troubleshooting process is important and will be shared with our service team so we can improve how issues like this are diagnosed and handled in the future. Thanks, Team Med Mart

Response from Med MartApr 3, 2026

Thank you for your feedback although I hate to hear your dissatisfaction. Your review came through without a PO attached, so I am unable to look further into your order. I have requested additional information through trustpilot.

Response from Med MartMar 7, 2026

Hi Cheryl, We appreciate you taking the time to leave a review! It makes us happy to hear that Darrell was able to assist you in finding a new chair to replace your previous one. We understand this is an important decision and it's great that he was able to help you out. We truly appreciate your business! Thanks, Team Med Mart

Response from Med MartMar 7, 2026

Hi Rick, Thank you for your wonderful feedback! We're so glad to hear that Stacy was able to help you complete your purchase and find the chair that best fit your needs. Providing helpful guidance and making the process as smooth as possible is exactly what we strive for. We're also proud to offer discounts for veterans and others who qualify. Thank you for choosing Med Mart! Best, Team Med Mart

Response from Med MartMar 5, 2026

Hi Stephen, Thank you for taking the time to provide feedback on your experience! We love hearing how quick the team was to help you place the correct order you had originally intended to place. We truly appreciate your business and are always here to assist you. Thanks, Team Med Mart

Response from Med MartMar 5, 2026

Hi Julian, Thank you for the 5-stars! We truly appreciate you taking the time to share your experience. It means a lot to hear that our team’s patience and support made a positive difference for you. We’re so glad you love your chair and that you chose Med Mart. Thanks, Team Med Mart