Med MartReviews of medmartonline.com

Response from Med MartOct 20, 2026

We’re sorry for the delay and understand how frustrating it is to be waiting on a hospital bed without a firm delivery date. The original bed arrived damaged at the installer’s location, so it could not be delivered to you in that condition. A replacement bed frame has already been sent, and once the installer receives it, they’ll contact you to schedule the Premier In-Home Delivery and setup. We appreciate your patience while we work to make sure the bed arrives in proper condition.

Response from Med MartOct 20, 2026

Hi Kathryn. We’re sorry this has continued to be frustrating. Our team has reviewed the mattress concern more than once with the manufacturer. Based on the information and photos previously provided, the manufacturer advised that the softer area in the center is part of the PressurePlus T-Zone design, which is intended to allow the hip and sacral area to sink into the mattress for pressure redistribution. Because you’ve continued to report that the indentation remains even when the mattress is not in use, we have gone back to the manufacturer again for further review. They have requested a photo of the law tag on the mattress, the length of time it has been in use, and any additional information about the issue. Your warranty claim has not simply been ignored or closed without review, but the manufacturer does require this information before determining whether the mattress qualifies as defective or needs replacement. We understand you want a clear resolution and will continue working through the manufacturer’s review process once the requested information is received.

Response from Med MartOct 12, 2026

Hi there, On Sept. 21st we sent an email about the expected ship date for this hospital bed. We updated and sent tracking by email on 10/6. I looked up the tracking with Roadrunner and they need to speak with someone prior to delivering a freight item and it's been at the destination terminal since the 8th and calls to the phone number on the shipping portion of the order unsuccessfully. Please refer to your tracking and give them a call to get this scheduled. You can also write into our help desk at [email protected] if you would like detailed assistance providing you with the exact number to call and your PRO # that they will require. We look forward to assisting further if needed!

Response from Med MartOct 12, 2026

Hi there, Larry- this is surprising to hear! I checked your orders and I checked your email in our system and there's nothing at all about a discount for a ramp and your $1700 bed order from March was fulfilled and complete. I see just today, you sent an email asking for tracking on the ramp and that is the only open unreplied message we have from you or we certainly would have responded. I'll be happy to do so now. Ramps are one of the few exclusions to our coupon codes due to the very hefty price of shipping those that we cover with free shipping. To put into greater perspective, the $349 ramp you ordered is over $100 to ship because of its size, 3' wide and 4' long. I hope this information is helpful and we do have your tracking inquiry in the queue for response asap!

Response from Med MartOct 20, 2026

We’re sorry for the frustration and understand why the delay was especially upsetting on a wheelchair order of this size. The shipment was dependent on the manufacturer, and our team was waiting for the product to be released and shipped. Tracking now shows the wheelchair has reached a service center in Wellford, South Carolina, so it is moving through the final stages of delivery. We also appreciate your feedback about the communication during the delay, because clearer updates would have made the process less frustrating.

Response from Med MartOct 22, 2026

We understand your frustration, especially after waiting for a firm ship date. This stairlift is made to order, and our team has been actively following up with the manufacturer for an updated timeline, including again today, October 22. Unfortunately, we still have not been given a confirmed ship date to provide you. We also understand your concern regarding the longer rail pricing and are reviewing that separately. We did not want to respond to your review with incomplete information, but we also did not want the lack of a public response to suggest your order was being ignored. We appreciate your patience while we continue working to get you a clear update.