Med MartReviews of medmartonline.com

Response from Med MartMar 17, 2026

Hi Vogel, Thank you for sharing your experience! We’re thrilled to hear that Darrell was professional, courteous, and honest throughout your interaction. It’s wonderful that your new Supernal 5 will help you maintain independence at home, that’s exactly what we hope our equipment can provide. We truly appreciate your trust in Med Mart and look forward to supporting you whenever you need us. Thanks, Team Med Mart

Response from Med MartMar 17, 2026

Hi The Browns, Thank you for taking the time to leave a review. We are glad that your representative was friendly and professional while working with you to solve your problem. This is the exact experience we strive for! Thanks, Team Med Mart

Response from Med MartMar 17, 2026

Hi Roy, We appreciate you taking the time to leave a review. Our main goal is to help our customers with their needs and it's great knowing that you had this experience. Thanks, Team Med Mart

Response from Med MartMar 17, 2026

Hi Mike, Thank you for your review! We are happy to hear that everything went well with your experience. Please let us know if there's anything else we can do for you. Thanks, Team Med Mart

Response from Med MartMar 9, 2026

Hi Edward, Thank you for taking the time to provide your feedback. We are sorry to hear that you had trouble with the shipping address and phone number matching up with your credit card. We will look into this to ensure it doesn't happen again. As for the shipping insurance, we do offer a check box that can be unchecked if you would not like to add that to your purchase. Please let us know if you have any questions on this. Thanks, Team Med Mart

Response from Med MartMar 17, 2026

Hi Glen, Thank you for sharing your feedback. We’re very sorry to hear about your experience. The level of support you described from our help desk is also not the standard we expect from our team, and we sincerely apologize for the poor experience. Your comments are important and will be shared with our management team so we can review what happened and improve our communication and order follow-through. We appreciate you bringing this to our attention and regret that we did not meet your expectations. Thanks, Team Med Mart

Response from Med MartMar 17, 2026

Hi Don, Thank you for sharing your feedback, and we’re very sorry to hear about your experience. We understand how frustrating it must be to find that the machine did not work for you and then learn about significant return costs afterward. We sincerely apologize if the return fees were not made clear during the purchasing process. Transparency around policies is extremely important, and your feedback highlights where we need to communicate more clearly. We truly appreciate you bringing this to our attention and regret the frustration it has caused. Thanks, Team Med Mart

Response from Med MartMar 9, 2026

Hi Evelyn, Thank you for your great feedback! We’re glad to hear Aron was able to assist you with your order and provide reassurance about assembling the beds. It’s always our goal to make sure customers feel confident and supported, whether through helpful resources like YouTube or by reaching out directly to our team. We hope everything arrives smoothly next week and that assembly goes just as easily as expected. We’ll look forward to your update once the beds are set up. Thanks again for choosing Med Mart! Best, Team Med Mart