Earl G.
Bad service from med-mart.
I called med-mart on the 27th of April about my lift chair broke down. He said someone would call me back later today or tomorrow. (No one called) now it's Friday and I called. Told to late in the week would have someone call me next week. By Thursday of next week no call. I called and asked if I could get someone out to fix my chair. After some discussion I was told I would have to pay for labor for repairs. I said fine. Switched to someone else and on hold. He came back on and said she's busy and would call me back.(no call back) now it's been another week. After some discussion back and forth I paid the laber. Another week starts and on Tuesday I have an appointment with repair man he looked at it and found out the controller was stuck in up mode. Tryed a diffrent controller and it worked but the motor is bad. He ordered another motor. Before he left I asked how long will it take He said a week or two. Two weeks later I call to see if the motor came in and was told I would have to pay for labor for them to come back out.this is the worst service I've ever had. I'm going somewhere else.
Response from Med MartJun 7, 2022
Thank you for your feedback. As you can imagine we can't carry every part or bolt to all of the products we sell. Warranty will cover parts if within the allotted time frame, but does not include labor. We are still seeing a longer wait time for certain parts. We do apologize if there was a delay, we understand how important the products we sell are to our customers. Please let us know if we can be of further assistance in the future. MedMart Team