Medical GuardianReviews of medicalguardian.com

Very Prompt Response

I'm very happy, and feel more secure, wearing my Medical Guardian device. I have set it down too hard a few times, and always have a response instantly. I can just push the button to cancel the call - very handy. The only complaint I have is that I received so many phone calls trying to sell me more equipment and/or services to go with it. I am a fairly newly widowed woman with a just adequate income. Recently I have not received those calls, and I thank you.

DO NOT USE THIS COMPANY!!! They are the beyond crooks and extremely rude! I do not believe that the system was ever working correctly and after two years chose to switch to Life Alert (my Grandmother loves everything about them). I contacted them to cancel and they ignored my request then charged my credit card almost $600.00. I contacted them again to cancel and request a refund the same day it was charged. I went back and forth with customer service 5x's. I also called, returning a voicemail from Joanne. After I identified myself and told her I am still trying to cancel she said oh, hold on. I could hear her typing for around 5 minutes and I asked "are you still there" and she hung up on me. I sent a final email detailing all the attempts I've made to cancel. I then had to dispute the charge through my bank. I did not hear back from them for 3 months at which time they emailed me twice a "payment failure notification" and starting calling me daily. I spoke to a man (who was beyond rude) and told him we were no longer using their services, I've canceled the services and even had to dispute the charge. He told me that I never filled out the cancelation paperwork and my account was not canceled. He continued to argue until I hung up. Please save yourself this headache and go with another company!!!

My 92 yr old mother accidentally pressed her pendant key while dressing and got immediatel response from MG, sheriff, and fireman! She was a bit embarrassed but extremely thankful for the overwhelming response.

Quick action, very helpful and friendly

I never post negative reviews but feel I must. We had a MG Mini for my 90 yo mom. She fell 3 times recently and the fall alert did not work. The first time she wound up hospitalized and in rehab for a month. She fell HARD. The other 2 times she was hurt but not enough for a hospitalization. I had to cancel our contract with them, of course, but MG didn't even apologize. I asked for compensation for the $10/month fall alert option we'd been paying for and they refused. They just said that there's a disclaimer about the fall alert working. I have Ring Camera videos and will try to share them here if I can .

Customer Service Terrible We purchased the Medical Guardian equipment for $494 in August 2023 and never used it. We cancelled service in January 2024, but apparently the cancellation was not recorded by Medical Guardian. After receiving a new $539 charge for the upcoming year, I called. I was on hold for 41 minutes to speak with a representative, and learned that there is a $50 restocking charge and that cancellation will not begin until the equipment is received. I am furious and will be disputing these fees with the help of my lawyer.

ALWAYS CHECKS THAT THE DEVICE IS CHARGED