MechanicalKeyboards.comReviews of mechanicalkeyboards.com

Worst customer support I've ever encountered. My keyboard got lost by UPS and they refused to refund me or cooperate with me in any capacity. If you value your money buy your mechanical keyboards from any of the many other sites to choose from. These people will literally rob you

I ordered a keyboard last week and paid for 3 day shipping. They were quick to get it shipped out... however, the package has yet to arrive and the tracking no longer shows a delivery date. I contacted support and they stated that 3 day shipments usually have problems and that I should not worry about it. I have purchased from this company before, but will avoid doing so in the future. Update: I was refunded the cost for 3 day shipping. I eventually received my keyboard. I was informed that USPS has an issue with delivering these packages and that this was completely normal. This company continues to offer the 3 day shipping knowing that USPS will likely have a long delay and appear to lose package. Company needs to update their site to reflect this.

I ordered my keyboard at 9:30PM and it was shipped out at 7:30AM the next day and I had my keyboard the following day. Great packaging, fast shipping, and I got exactly what I ordered.

I had ordered a set of keycaps and had them delivered earlier than I expected. Everything shipped well however I had a problem with the keycaps as they were a different shade of color than what was on the company website and rested at different heights when I put them on my keyboard (the latter was not the fault of the company by any means, just poor production quality). I then sent them back and complained about how the color was slightly different than they were posted and requested a full refund including the original shipping which they gave me. Upon requesting the return form and stating my complaints, this whole issue was resolved within a few hours and my refund was given a few days later as the return package arrived to them. Returns are never fun but having great customer service helped make the process barrable.

Excellent customer service. Received the wrong item initially and they immediately sent the correct one after contacting them. 10/10 would recommend.

Ordered keyboard for 124.00$ + 41.59$ for international shipping. Their FAQ said MK can ship to my country and that they use USPS, UPS or FedEx (I know for sure that at least first two can do that). Instead they used DHL, which apparently can not ship to my country, so they had to return package from customs back to MK and I waited for my refund. MK only refunded 106$ out of 165.59$, even though it was their fault. Lost 59.59$ for trying to buy from this shop. Edit: got the full refund, thank you.

My package was delayed but customer service was excellent. They were clear, understanding, and professional in addition to ultimately delivering before Christmas. Things go wrong and they handled my issue professionally leaving me a happy customer.

I bought a Ducky One 2 Mini roughly a year ago, and have loved it ever since. After 1 year of use it started malfunctioning with double key presses. So I talked to Customer Support and they helped me setup an RMA so they could fix it. IT ONLY TOOK THEM 5 DAYS TO FIX AND SHIP IT BACK TO MY HOUSE. Bless this company for helping me.