MechanicalKeyboards.comReviews of mechanicalkeyboards.com

I purchased the wrong keyboards for my son and had to return it the next day. If you pay attention on their web: there is no return policy, you have to contact customer support, they will request pictures of your item, ask about the mechanical damage or a spill. In my case I had no damage, sent the detailed pictures. First, you pay return shipping on your own, then they deduct their shipping cost and then they will assess the "cleaning fees". You will be lucky if you get some of your money back.They claimed my 1 day old keyboard had a spill (a lie) and needed a cleaning, deducted $33, plus my shipping. Beware.I can only imagine what is like when you have a real issues. Purchase from reputable compnies only.

They have good stuff, shipping is solid, and they're very responsive to customer service calls. I'll order from them every time I want a mechanical keyboard.

Overall my service with Mechanical Keyboards was fantastic. I will admit I was a bit hesitant about my order after seeing the reviews here on Trust Pilot. Reddit was more transparent about the ordering experience from Mechanical Keyboards (it's a niche product/hobby, and these orders can take time). Krysten and Isaac were very responsive to my enquiries, and were quite clear with any potential delays in shipping to the UK due to COVID (TL;DR - there wasn't any.. they actually shipped earlier than expected!). I had a couple of issues with UPS (their distribution partner) as they delivered to the wrong address, luckily I found the delivery at the end of my street. If I run into any post-sales enquiries (i.e. warranty) I will update this review verbatim accordingly, as I find that is a very important part of the review process.

My son ordered a Ducky keyboard. He did not get the item since this company used USPS. After calling them a few times, they said that the item was indeed delivered although we have not received it from the post office. We demanded either to get their choice of delivery company to refund us or they themselves refund us but they insisted item was delivered and to report to the police. I researched this company with the Better Business Bureau’s website and they are failing with a D rating. Apparently we are not an outlier since they have 7 issues 3 of which involves shipping/delivery issues. We did not choose USPS to deliver, this company did. They need to bear the responsibility if their choice of carrier did not deliver. Do not order from this company if you want to make sure you get what you ordered since we all know sometimes the post office put mail in the wrong mailbox.

Horrible service all around. If you're international, do yourself a favor and look elsewhere. They DO NOT deal with the shipping/brokerage for you, meaning extra delays and import fees which they do not give any mention of at the checkout page. They're also liars. UPS said they will happily return to sender, but MK support for some reason says UPS will destroy the package and that they cannot refund me (Hmmmm...). Guaranteed it's because they don't want to accept any responsibility and want to keep my money which they do not deserve, instead of functioning with any integrity whatsoever. Imagine scamming your customers instead of being decent human beings. Save yourself time, money and peace of mind. Order elsewhere for your keyboard needs.

Unprofessional. Made an order but a few items were out of stock so my order was on hold until the rest of the items arrived. While awaiting the rest of my order Mechanical Keyboards decide to sell the product that was in stock to another customer when I had already paid for said item. When asked about the eta of the order they said they were still awaiting the out of stock item and that everything else was on hold. They then ship out the order without the main item in the order (the keyboard), I did not find out that it was sold to someone else until confronted about it. When asked what they can do when I was already patiently waiting for 5 months already, they only offered a refund. Usually i'd take the refund but they are the only supplier in the United States with that product and now I am blacklisted from shopping with them.

that josh guy that left the only positive review is an employee at mk!

Liars, Scammers, Thiefs, Check out their BBB Rating! Should be shut down for FRAUD. Sends broken $100 MIDDLE MANNED keyboards Everyone report them to the BBB! Until I get a refund this will be every week from me