MechanicalKeyboards.comReviews of mechanicalkeyboards.com

I appreciate the prompt delivery. I'm delighted that it arrived earlier than expected. I'm really satisfied with my purchase of this keyboard as it will be very useful. The only significant downside is that I'm not happy with the typing sound of the space key. However, it's great that this is the only drawback. For now, I plan to use it as is for a while and later purchase a pre-lubricated switch since it is hot-swappable. Personally, I'm not keen on disassembling and modifying the switch, so I'll simply replace it with a switch that is already lubricated.

I'm happy with my order. The only thing I'm SLIGHTLY not happy with was that I wish they'd shipped slightly faster. I ordered on a Tuesday, and the items didn't ship until Thursday. That's fine for the stuff shipping from the same state as me (one of their warehouses is about 45 minutes away from me), but I paid for 2-day UPS shipping. That 2-day UPS turned into 4 days total, as UPS doesn't deliver 2-day deliveries on weekends. So what could have been a fun weekend project got delayed. I'm only taking off one star because part of it was UPS, but if they'd shipped even a day earlier, I would have had everything over the weekend and been able to put it all together with the free time I had available. I'm not going to lie, that was a bit of a bummer. I had to rush last night to finish it, so I didn't really get to enjoy the somewhat Zen activity of installing switches and keycaps at a leisurely pace with a nice beverage. Ultimately, though-- it's not a big deal in the grand scheme of things; it was just a minor inconvenience. ...But the products themselves? Everything is exactly as ordered. I had a question about my order. and the staff member I spoke to on the phone was both friendly and helpful. I'm about addicted to the mechanical keyboard hobby. I absolutely will order from them again (and will do so very soon). I think I need to make sure my expectations are set appropriately with regards to shipping times, though: I'm not going to try to set my weekend plans around my order! If I may say, though, as an aside? Yes, their return policies do seem a bit strict. They're very clear on their pre-order policies, and how they can't really quote that accurate of a time for things to come back in stock. I personally think they did a great job with their messaging. My only issue is that if I order again, and it doesn't ship in 24 hours, I'd suggest them removing verbiage from their site that says "most orders ship within 24 hours". Mechanicalkeyboards.com sells some great stuff. I think the only thing they need to work on, from my perspective, is faster order fulfillment. In the meantime, I'm happy with adjusting my expectations. Edit: just wanted to add another point towards why I will be ordering from them again: look how quickly someone responded to this review, and really, all the others. They're a small business, they're trying, and they want to do better. I hope everybody else keeps this in mind before trashing them over something already documented.

FANTASTIC PRODUCTS The keyboards are in perfect condition, and the switches are music to my ears! My setup is beautiful now (Sea Melody keyboard and desk mat), and everything was easy to set up and use. I purchased a Varmilo Sea Melody Keyboard with LED backlighting (MA108M, Varmilo Daisy switches), an XL Varmilo Sea Melody desk mat, a Varmilo Beijing Opera Keyboard (VA108M, originally MX Blue switches, then switched to MX Brown), and a Leopold FC750R PD Keyboard (MX Silent Red switches). EXCELLENT CUSTOMER SERVICE AND COMMUNICATION Amanda D was extremely helpful when my order ran into stocking issues. They communicated efficiently, and explained politely the reasons why my order was delayed. Emails were replied to within 24 hours, and were not dismissive, rather, were explanatory and expressed empathy. Amanda D's patience and professionalism deserves a raise or a promotion! Thank you, Amanda! EFFICIENT SHIPPING It took less than three days for my parcel to arrived at my home in Australia from the US. Very securely packaged, and boxes (and products) were in perfect condition upon arrival. VERY POOR PRE-ORDER SYSTEM I highly suggest ONLY purchasing products that are labelled as "IN STOCK". Pre-order estimate dates will keep shifting to later and later dates, so you could be waiting indefinitely (I waited two months, and then I switched out a product). Unless you don't mind waiting an abysmal amount of time for your product, I suggest not purchasing any items labelled "PRE-ORDER ONLY". UNFAIR SYSTEM RELATING TO MULTIPLE ITEMS IN ONE ORDER I purchased four items in my order, one of which was a pre-order item. I then found out that while waiting for that pre-order item, the company will sell the other products in your order to other customers, even though you paid full price for it first. This means that if another one of your items goes out of stock, you'll have to wait for that too. You have to wait for ALL your items to simultaneously be in stock for your order to be shipped out, which is ridiculous considering they do not hold in-stock items for you. Under this system, you could be waiting indefinitely - unless you split your order. I could not do this as I live in Australia, so my shipping cost would have skyrocketed. I ended up changing the switches of my pre-order item to a switch choice that was in-stock. My order shipped out the next business day. SHIFTY RETURN POLICY/TERMS AND CONDITIONS This information should be included in the checkout page, rather than the FAQs! This would allow customers to have a fair opportunity of reading the policies themselves. OVERALL RATING Since I'm purchasing the product, rather than the company policy, my overall rating is 4/5 stars. I definitely would purchase again, but only products that are in stock - I've learnt my lesson. The high rating is mainly because of Amanda's consistent professional communication with me, which made me feel respected as a customer, unlike the company policy. Additionally, the rating is also due to the high quality of the products themselves.

It's without question that their Return Policy is unfavorable. Unfortunately, MechanicalKeyboards.com is the only approved online retailer (drop shipper) for some keyboard brands like Varmilo. Since they are a middle-man small business, it's understandable that they would charge absurd fees for returns, raise prices to account for overseas/ shipping/customs, and implement profit generating business practices. That's just how businesses work. I'd like to believe they charge customers high fees to pay their employees a fair, living wage. To prevent unnecessary returns: research the product thoroughly, watch multiple reviews from keyboard enthusiasts who know what they're talking about, and make a decision on whether you really want the keyboard or not. Returns for THESE 'changed-my-mind' or 'not-what-I-thought-it-was' reasons are what warrants a restock fee. However, I'd hope MechanicalKeyboards offer free exchanges in the event an item arrives damaged. (On this note: always record yourself opening packages. It can be used to prove that the items arrived in the condition it did). This site comes recommended because they are good at what they do. I got my keyboard with no issues whatsoever. Shipping takes a little while. Item is always as described.

I ordered some keycaps and the product did not exactly match the photo on the product listing. I would've given a 3-star rating for the product, but the service made me reconsider the entire shopping experience. Customer Service is 5-stars, so I'll settle on an average total of 4-stars. I reached out to support and they cleared up some confusion about terminology. Isaac is knowledgeable, while also being attentive to small details. We were able to quickly and reasonably negotiate a satisfactory resolution. I trust mechanicalkeyboards.com and I would gladly shop with them again.

Overall my service with Mechanical Keyboards was fantastic. I will admit I was a bit hesitant about my order after seeing the reviews here on Trust Pilot. Reddit was more transparent about the ordering experience from Mechanical Keyboards (it's a niche product/hobby, and these orders can take time). Krysten and Isaac were very responsive to my enquiries, and were quite clear with any potential delays in shipping to the UK due to COVID (TL;DR - there wasn't any.. they actually shipped earlier than expected!). I had a couple of issues with UPS (their distribution partner) as they delivered to the wrong address, luckily I found the delivery at the end of my street. If I run into any post-sales enquiries (i.e. warranty) I will update this review verbatim accordingly, as I find that is a very important part of the review process.