MechanicalKeyboards.comReviews of mechanicalkeyboards.com

Amanda D on the Tennessee service team was extremely responsive and helpful with a minor order issue I had. The issues are always going to happen, but what impressed me was how well it was handled. I ordered a Ducky keyboard that has been amazing, and I am very happy with the quality and attention to detail.

Ordered a Ducky One SF keyboard from mechanicalkeyboards.com because 1) Ducky keyboards are hard to find in stock at UK retailers 2) it's unlikely you will find the exact configuration you want (eg, silent red MX switches) 3) I specifically wanted the US layout 4) the price was comparable even after adding taxes and international shipping I ordered it on the 20th and it arrived on the 22nd from US to UK! Arrived in perfect condition, very happy with the product. Would recommend.

I unfortunately split a liquid all over my old keyboard. Ordered a new keyboard off mechanicalkeyboards, chose the express service and they had a new keyboard to me inside of 2 days coming all the way from America. Absolutely outstandig behaviour, I couldn't believe it. I'll definitely be using you guys again shortly, thank you so much. Excellent service, thank you.

I can't even sign in because "Image verification failed! m"

I pre-ordered a keyboard in late January, and the estimate was for March. Every time the estimated date approaches, they just shift the date by about 20 days. I understand that an estimate is not always accurate, but a consistent pattern of false promises of a relatively close date, which is then shifted when that date comes, is almost certainly deliberate action to placate customers, with no intention whatsoever to be accurate. Since March, they have moved the preorder date more than 8 times, each time about 25 days for 4 months. I emailed them at the start of May, to which they responded "Our best current ETA is Late May. Your order is still on schedule to be filled as soon as we receive the shipment". It is now June, and what do you know, the estimate has been shifted to June 25! They will claim that the burden is on the suppliers, that they have no control over it. Something like this "Unfortunately, pre-order dates are not something we can control, since it is dependant on stock from the manufacturer." But this is a pattern of consistent behaviour, outlined in comments dating back many years. These aren't handmade pieces of art, they are mass produced products from a factory. This is no accident, this is criminal behaviour.

I have seen many reviews like my own explaining how customers have ordered their keyboards as a pre-order and MechanicalKeyboards not actually having any of their products for over half a year. In my case it has been 4 months with no new updates. I have tried contacting them by asking when my shipment would arrive, but they have just replied with the same generic answer about how pre-orders are not up to them. You can even check other reviews down below and they only give the same generic answers. I understand that pre-orders may not be in their controls (as they claim), however I do not think it is very professional for a company like them to sell their merchandise as "pre-orders" when they themselves know nothing about the possible arrival dates. Why make pre-orders when your products couldn't even arrive in half a year? Things like that just seemed very silly to me.

I ordered some keycaps and the product did not exactly match the photo on the product listing. I would've given a 3-star rating for the product, but the service made me reconsider the entire shopping experience. Customer Service is 5-stars, so I'll settle on an average total of 4-stars. I reached out to support and they cleared up some confusion about terminology. Isaac is knowledgeable, while also being attentive to small details. We were able to quickly and reasonably negotiate a satisfactory resolution. I trust mechanicalkeyboards.com and I would gladly shop with them again.

The second request to revise my review again, this time removing any implication of who in particular assisted me. LOL... so revised once again. I have been asked to revised my review, removing the manager name which I did. Seems to be a very small knit operation and customer service department. Anyway, they replied to my review below simply stating their policy. After having received our request, it would have been proper business practice to have offered something back for a future purchase at least. That wasn't offered or extended either. Once again, simply disappointed with their responses, feedback and business saavy. Our 11 year old son chose a particular keyboard. We decided to purchase it based on his and his friends recommendations. We received the item and all was fine until we noticed him using it to find the keyboard was WAY TO SMALL. I admit 30 days had passed until we realized the keyboard would eventually cause his hands/fingers harm and when I reached out to customer service asking for an exception they said I was 35 days out of the return window. I did explain that I wasn't looking for a refund, instead looking to return that to have the amount applied towards a new NORMAL sized keyboard. The Customer Service Manager simply refused referring back to their rules. In a world of unexpected craziness, combined with a the choice of an 11 year old, I would have been gracious of them to have made an exception. When I asked to plead to a superivisor, he said there was no one else to speak with. Be careful what you choose, by the time yoiu get around to realizing it's not the right component, you're stuck with it and this company does not seem to have or extend any type of understanding, cooperation or customer service oriented humility. Not even an offer of a discount towards a future pourchase. Bad business practice.....if they were doctors, HORRIBLE bedside manner. Buyer Beware!