MechanicalKeyboards.comReviews of mechanicalkeyboards.com

My package was not delivered even though I got the delivery notification. I reached out to customer support to explain that my package had not arrived and that UPS would not open a claim for me as the recipient of the package. Customer service did not offer to open a claim with UPS or to replace my order. I was told that the only resolution they would offer was a full refund and that if I ordered from the website again I was required to purchase a signature confirmation delivery at my own cost. I have never encountered this before and was shocked at how this company handles a package that was not delivered. Additionally, this resolution was not communicated to me until I had already waited a week without a keyboard because customer service said there was nothing they could do until a date from the alleged delivery had passed. It would have been helpful to know I should have just ordered a keyboard from another retailer when the package was not delivered instead of wasting a week without a keyboard because I assumed this company would make it right.

Should have read the return policy before hand because Jesus, it seems as if they want the product to be newer than it came before. I hate companies (in which I've only come across three this being the third) that make it a hassle to return items, literally the biggest turn off. didn't even start the return process because you can already tell it's gonna be a horrible experience. would rather just take a loss and never have to deal with companies like this.

I placed an order a week ago with them and they accepted the money, but did not ship for approximately 3 to 4 days. I call in to customer support and actually got someone quickly and they were courteous and promised to ensure it got shipped that day (which it did) and to refund the amount I paid for expedited shipping (which they did). This act was the only reason I gave them 2 stars instead of 1 because of the customer service I received there. In terms of actually receiving my items...well I got half of them. They split the items (a total of 4 items mind you) into two shipments: 1 with ups 2 day shipping (I originally paid for 3 day shipping) and another through USPS (some sort of non priority shipping, standard). I received the UPS package (box containing keycaps was beat up but no damaged product) but I'm still waiting to receive the other half and it's been delayed by USPS. Not sure if I know of another company that splits your order into two separate shipping speed classes when you paid for expedited shipping, and one of those is slower than what you paid for on top of just not shipping the item for 3 days after receiving payment already. Stay far away. This is my first, and will be the last order I make with this company.

I ordered a keyboard last week and paid for 3 day shipping. They were quick to get it shipped out... however, the package has yet to arrive and the tracking no longer shows a delivery date. I contacted support and they stated that 3 day shipments usually have problems and that I should not worry about it. I have purchased from this company before, but will avoid doing so in the future. Update: I was refunded the cost for 3 day shipping. I eventually received my keyboard. I was informed that USPS has an issue with delivering these packages and that this was completely normal. This company continues to offer the 3 day shipping knowing that USPS will likely have a long delay and appear to lose package. Company needs to update their site to reflect this.