MechanicalKeyboards.comReviews of mechanicalkeyboards.com

The keyboard i got was faulty, BUT when i called their customer service they were very nice and gave me a full refund on the same day which is more than i could have asked. Credits to Aaron T for bieng so goated, definatley deserves a 5 star review in my experience

Wrote a negative review for products and experience I had with their customer service. Looks like their review system, through judge.me (which must be owned by them, or something), didn't even post my review, even though I verified it, and have the emails to back up that claim. Here's my review that they didn't post, for some reason: ### Had 2 M5s. Both had issues with reliability of connectivity. Zero customer service. Bought 2 of these vertical mice at separate times. Thought the first one had an issue after a few months with connectivity for some reason because no matter what i did, it would lose connection in the middle of a game, regardless of what settings or if i had it set to wired or wireless. So, fool that i am, I bought a second one. Same issue after a couple months. I reach out to the customer service/tech department via email and they never get back in touch with me. Never again. 2 paperweights now."

Purchased a keyboard that developed a faulty key shortly after use. Warranty support was provided, but I was required to pay inbound shipping for repair, which, compared to other distributors, made the customer service experience feel subpar for a defective product.

Misleading shipping times and extremely rude unhelpful customer service. Shout out Aaron for being particularly unhelpful and rude with fulfilling a simple issue.

I just had an amazing experience with MechanicalKeyboard.com. I am shocked with the bad reviews on here. I placed an order, and a few days later I was told they didn't have inventory. No problem, I get it. A few days after that I got a delivery come keycaps I didn't order. I called to tell them I didn't order these. She said it was a gift for making an error on my original order. I think that is really good service. I will order from MK again for sure.

I recommend avoiding MechanicalKeyboards at all costs. Order placed 6 days ago, confirmed by email 3 days ago is suddenly canceled today with ZERO communication. Would not be surprised to find out employees are canceling orders to purchase themselves. Scummy company, avoid

I would not recommend ordering from mechanicalkeyboards.com. I purchased two keyboards, both shipped via FedEx. One was delivered correctly to my apartment mailroom, but the other was left outside on the wrong street, at an unsecured side entrance right by a busy sidewalk. Unsurprisingly, by the time I got there, the package was gone. When I contacted the seller for help, they refused to open a FedEx claim or offer any support, even though FedEx confirmed they have access to my building and could have delivered securely (as they did with the other package). Instead, I was told nothing could be done because FedEx marked it as “delivered.” This means if your package is misdelivered, stolen, or left in an unsafe spot, you’re on your own. A reputable seller should take responsibility and work with the carrier to resolve issues like this — not push all the risk onto the customer. I won’t be ordering from them again.

I had an issue with the switch sockets on the keyboard I bought that became loose very quickly. They were kind enough to get the manufacturer to send me a new PCB and USB receiver so I can replace them. Prompt delivery and really great customer service, thank you guys again.