McGee & Co.Reviews of mcgeeandco.com

I placed an order on December 2, 2024. I still have not received a shipping date. I have contacted customer service on several occasions and was told I should receive a tracking number within 24 to 48 hours. Still nothing. I have tried to call to speak to a person only to hold on the line and then asked to leave a message. I will never order from this company again.

If you buy a product and the price dropped to a lower price, a good company would do a price adjustment. Not MaGee & Co!!. My items arrived late, the price changed and they didn’t want to adjust price for my order. I can’t even return my order because all items are subject to a $25.00 return handling fee. I’m very disappointed with this company.

I have placed several orders with them and was generally happy with their customer service, that is until I made a furniture order. The piece turned out to be on back order and that date keeps getting pushed back by many months and customer service won’t let me cancel. They expect me to wait 7 months for this order! We won’t even be living in the same house by then! They say they can only cancel if they hear back from the manufacturer. Otherwise I’m out of luck. Well apparently the manufacturer is ignoring them, probably because they really want to sell the item. Newsflash this isn’t how companies are supposed to do business, you take care of your customers FIRST by refunding them and then you as the company deal with the manufacturer behind the scenes. Never EVER buy anything high value from McGee especially if it's already on back order. (Why are they even selling out of stock items in the first place??) Really these business practices should be illegal.

I ordered the somewhat famous Scarlett pendants for my new build kitchen. The light fixtures are gorgeous, however in our space the taupe leather looked more green than taupe so we returned them. The total purchase with shipping and taxes was $3,800. The restock fee per pendant was $650 (!!!!), plus another $475 for shipping. My total refund was $1,100 for the three pendants. An absolute joke. I basically still paid for two of the three items. I should have just kept them and let the color be off. i cannot believe they charge that much of a restocking fee, considering these aren't even items made by them.

I recently made a purchase from McGee & Co. for Christmas decor, and while I was initially excited by the website's beautifully curated products and imagery, my experience was ultimately disappointing due to damaged items, poor customer service, and the undisclosed resale of third party goods. Upon receiving my order, I discovered that several items were damaged—broken or missing parts—leading to immediate frustration. The Sword Nutcracker was sitting on the bottom of the box without packaging and golden bells were just thrown in the box. Given the premium pricing and the expectations set by the website, I was shocked to receive such poor-quality items. This lack of quality control was a major disappointment. But after spending some time unboxing, I realized many of the items were from a third party with a simple "McGee and Co" label placed over the original label a D either damaged or missing parts. When I contacted customer service to address the issue, the experience only worsened. The representative I spoke with was combative and uncooperative, questioning whether the damage had occurred during shipping, rather than focusing on resolving my initial issue, which were the damaged goods resold by a third party. When I expressed my desire to return the merchandise, I was met with resistance. Instead of providing a straightforward solution, the rep seemed unwilling to authorize the return, which only added to my frustration. McGee & Co. purchases their decor from third-party vendors and then relabels the merchandise under their own name. While this is a common practice, the company does not take the necessary steps to ensure the quality of the items before they are shipped to customers. In this case, it was clear that the products had not undergone proper quality control checks, leading to the subpar condition of the merchandise. As a consumer, this experience was both frustrating and disheartening. Not only did I have to deal with the inconvenience of damaged goods, but the lack of transparency regarding the third-party sourcing which makes me question the brand’s commitment to quality. When you shop with a well-known brand like McGee & Co., you expect a certain level of quality assurance and customer service. Unfortunately, my experience left me feeling that these expectations were not met. Furthermore, the time spent on trying to resolve the issue with customer service only added to the frustration. Instead of receiving immediate assistance, I was caught in a cycle of back-and-forth communication, with slow response times and no immediate resolution. The damaged decor not only ruined the holiday spirit but also wasted precious time that could have been spent enjoying the festive season. Eventually, the representative told me that they would allow me to return damaged merchandise and the third party goods but that she was going to "write notes in my account" about the purchase. I was left feeling as though I was being scolded like a child for questioning damaged third party merchandise. In conclusion, while McGee & Co.'s website and product images are visually appealing, the lack of quality control, damaged items, and unhelpful customer service turned my shopping experience into a negative one. This situation has underscored the importance for businesses to maintain high standards not only in product presentation but also in customer service, clear communication, and responsiveness. A good reminder that as pretty as marketed online goods are, buyer beware.

I WILL NEVER BUY FROM THEM AGAIN. I bought the Georgina Chandelier which I saved up SO long for as I thought this piece would be amazing in my home and took me a few months to save up for. I live in Canada so not only are these prices in American which are a lot more expensive for me. I bought the chandelier 22 days ago. There is now a 30% promotion...so from $1950 USD to $1365 USD which is a savings of 585 USD which is 817.48 CANADIAN. They will not even budge and reimburse me the difference. I also paid 600 dollars to have it imported into Canada. They have no idea the amount of money I have spent nor will make the exception to do it. They said I can return the chandelier and buy it at the sale price. How does that make sense??? I now have to pay to have it be sent back to the states. Zero customer service on their end. They have lost a huge fan of Shea McGee and of the McGee and Co brand. This probably won't make a difference to her or her company but I am so upset by this whole situation that I don't want to ever buy from there again. If I could give this a zero rating I would.

There are very distracting marks on the wood that was delivered and because we reported this outside of the 40 day window they are only offering 150 dollars back or a return - the reason we couldn't report the defect item sooner is because we were out of town and the reason we were out of town is beaucase they changed the delivery date twice and so shipment was extremely late. Obviously sending an enormous table back in the mail is not an option and 150 dollars off is insulting. They could send new legs or offer to pick up the table for a refund, or really they should be sending out a new table not asking us to return it. On top of all of this they still don't know what caused the marks and are 'looking into it'. Overall extremely disappointed in the customer service, I've been patient but buying a table that is faulty and marked and not offering a solution or to replace it is shocking. I even considered returning it and ordering a new one again but how can we trust the wood won't arrive in the same condition, months later and with no. promise of repair or replacement for a brand new item.

I have never written a Trustpilot review before, but after my recent experience with McGee & Co, I felt the need to write something. I placed an order for the Gingham Kids Chair on 8/30/24. When I ordered the chair, there was nothing on the website to indicate any sort of shipping delay. Today is 9/30/24, and in the last month I have not received any updates from McGee & Co. I reached out to customer service via chat, and was informed that the item is backordered and will ship on 12/30/24. How is a business this large experiencing such inexcusable supply chain issues? And with absolutely no communication to the customer? I will be sticking with other more reliable home decor companies, like Lulu & Georgia, Serena & Lily, One Kings Lane, and Restoration Hardware, and Wayfair.