McGee & Co.Reviews of mcgeeandco.com

This company is a scam. Placed an order in June. Never told it was backordered, kept calling and they kept saying they would get back to me. Finally told them to cancel. Said they needed to get approval? WHAT? Then 5 min later I get an email saying it "Shipped" but no tracking info. total BS. SCAM CHEATERS, LIERS. CANT BELIVE McGEE would be associated with this. Can you say class action lawsuit coming...

I placed an order for a furniture item on their website. I received the wrong item on July 5th. I submitted a request to rectify the issue on July 5th on their website. Today is July 26th, the issue is still open. They did not make arrangements for the incorrect item they sent me. They have not sent me the replacement item. And, they have not issued a refund. I saw how long the process was taking and requested a refund 5 days ago, but have not received one nor any communication about getting one. I only received initial responses from a "Heather" when I submitted my issues via their support form online. At this point, the company has stolen my money and this is criminal. I'm going to file criminal charges against them. Update July 30th, 2024: The company has responded to this Trust Pilot review falsely claiming that they've yet to receive responses for me. I have several email chains responding to them, making it clear that I want a refund. This company is so shady and fraudulent.

I can't even count how many items I've ordered from McGee and Co that have arrived damaged. And the quality on many (most) of their items does NOT match their high prices. I purchased a coffee table from them last summer (the Herrin). When we unboxed it, we discovered it had several cracks along the joints where the wood slats had been glued together for the top of the table. They did replace it. However, within a month those same cracks started on the new table. My daughter in Nashville has the same table and when I visited her the following month, I discovered hers has the same exact cracks all over it in the exact same places! (That's three tables out of three at this point.) I contacted customer service and was told they have been having that problem with those tables and that it's a manufacturing defect....but there is nothing they (McGee) can do for me. (I'll actually replace "nothing they CAN do for me" with "nothing they WILL do for me.") So they sell a table (it's still sold on their website as we speak!) that they KNOW has a manufacturing defect, but if you buy it and your table cracks (which it will), OH WELL, you are stuck with a $2400 cracked coffee table. (Plus INSANE shipping costs.) Unbelievable.

I would like to give this 3.5 stars. My challenge with McGee is alignment of brand, service and values. They're pitched (and priced) as high end, and so far yes, their products have been good. However I don't feel the service or policies align with this point in the market. Buying full price items, only for them to go on sale days later, with no willingness to offer a price adjustment (and no advertisement of upcoming sale); extremely expensive shipping; and by all accounts returns are very tricky as well. I'd love to love this brand, but they need to align to their price point, in every part of their business.

We have spent over 50k over the last year and their customer service is horrible. The lost our bed and we had to wait 3 months for them to figure it out. A lot of there stuff is Four Hands products so save money and buy direct from them with better service

Do not buy furniture from McGee and Co. They do not return or exchange. This is not typical, I have purchased from RH, Pottery Barn ect.

Very disappointing shipping rates. I had 100$ worth of rewards which I basically paid for shipping alone. Bought two of the XL Bodie planters and shipping was 95$! Not a “reward”-ing experience. Atrocious shipping policy.

I really wish I would have utilized the Trustpilot website to review others' experiences before purchasing from McGee & Co. Generally speaking, the more you pay for a product, the better the shopping experience and customer service. This is absolutely not the case with this company. I originally purchased a floral quit blanket on 3/23/2024. I had been eyeing this quilt for some time and wanted to purchase it as a birthday present for my mother. I spent over $300, including nearly $30 in shipping charges alone. The email stated the item would ship in 5-7 business days. Over 2 weeks later and I received no movement or updates on my order, so I reached out to customer service. Unfortunately, Kianna informed me that they did not have the inventory to fulfill my order and she went ahead and cancelled the order. The same day she cancelled my order I checked the website and it showed they had 1 left in stock. I reached out to let her know that they needed to update the website because it was still showing they had it in stock. I did not want someone else to buy it and have the same issues I was having. She then informed me (and keep in mind this is all the same day) that they had a return and sold the return to another customer. So I've concluded she either lied, or is terrible at her job. Because wouldn't you think if you had a customer waiting 2 weeks for an item that you already took their money for, that you would fulfill their order first before listing it for someone else to buy? In conclusion, I would not recommend this company and warn customers to exercise caution when considering purchases from McGee & Co. Despite their reputation for luxury and sophistication, their deceitful approach to shipping times and inventory management undermines the trust and loyalty of their customers.