McGee & Co.Reviews of mcgeeandco.com

Response from McGee & Co.Mar 4, 2025

Hi, Lama! We're truly sorry to hear about your experience. It appears the items you received fell within our usual variance for this piece, but we completely understand your frustration. Rest assured, we'll review the situation and make any necessary adjustments.

Response from McGee & Co.Feb 11, 2025

Hi, Kyle. We’re truly sorry to hear that you weren’t satisfied with the quality of your Lupe Sconce, and we sincerely apologize for any confusion caused with our return process. The cost of return shipping is determined by the weight of the item, and a 15% restocking fee applies only to rugs and lighting. We regret if this information was overlooked and understand how frustrating this situation must be for you. Rest assured, we’ll pass along your feedback to ensure we make any necessary improvements. If there’s anything else we can assist with, please don't hesitate to contact our Customer Experience Team.

Response from McGee & Co.Jan 28, 2025

Hi there! Thank you so much for taking the time to leave us a review. This piece is crafted from Mango Wood, but your feedback regarding the finish, size, and quality is invaluable as we are always looking to improve our products!

Response from McGee & Co.Jan 23, 2025

Hi, Antonia! We’re truly sorry to hear that the quality of the rug didn’t meet your expectations, and we apologize for any confusion this may have caused. Our hand-knotted rugs are crafted with great care, time, and skill, with each one made entirely by hand, ensuring exceptional quality. However, if you’re ultimately not satisfied with your purchase, please feel free to initiate a return through our return portal, and we’ll be happy to assist you in finding a resolution.

Response from McGee & Co.Jan 21, 2025

Hi, Holly! We sincerely apologize for the frustration this has caused. We completely understand your concern regarding the structural integrity of the chair. Upon review, we see that it was purchased in March 2023, which unfortunately falls outside of our policy coverage. That said, we truly value your feedback and will be assessing this matter internally to identify any areas for improvement. Thank you for bringing this to our attention.

Response from McGee & Co.Jan 21, 2025

Thank you so much for the kind words, Julie! We're thrilled to hear that you're loving our product collection and that the quality has met your expectations! Your recommendation means so much to us, and we're so grateful for your support. ❤️

Response from McGee & Co.Dec 30, 2024

Hi, Tina. We’re truly sorry to hear about your experience, and we completely understand your frustration. It looks like our Customer Experience Team has already been in touch with you, and we’ve filed a claim to urgently address the issue. You can expect to hear from our team shortly. In the meantime, we’ve escalated your feedback to our shipping team, as this behavior is absolutely unacceptable. We genuinely appreciate your patience as we work to resolve this as quickly as possible. Thank you for bringing this to our attention, and we’re committed to making things right.

Response from McGee & Co.Dec 27, 2024

Hi, Evelyn! We truly appreciate your feedback here! We're so sorry to hear your experience with us hasn't met your expectations. We will be relaying this feedback to the team as we continually look for ways to improve our processes. We’re dedicated to elevating the shopping experience at McGee & Co. from checkout to delivery, and your input will help guide those improvements.