McGee & Co.Reviews of mcgeeandco.com

update; after much pushing they agreed to take it back. i have not yet been refunded, will update this review once i have been successfully refunded. original review . Terrible customer service. I purchased some items, a plate arrived completely smashed and broken to pieces, poorly packaged. Same day it was delivered messaged them about it, then uploaded the images of the broken item to the return portal. They denied my request to get a return/refund, and there is no customer service support messaging me back to discuss the issue. They just do not answer emails or calls at all.

I have spent a lot of money at McGee & Co. over the years. Most, if not all, furniture has been of high quality with the exception of a console that should have been $500, not $1,200 due to cracks in wood and poor quality. That hasn’t deterred me and I continue to purchase from the site. What is quickly starting to change my mind is how poor their fulfillment, shipping and tracking is. I mean it’s downright awful for a company of this reputation and size, not to mention how expensive. Recently ordered two pillow covers and it’s been 5 business days and they still haven’t shipped. That’s fine except they list they ship within 1-3. When I check the tracking, the web page doesn’t work and customer service isn’t any help. I’ll be lucky to get them within 3 weeks of ordering, meanwhile the inserts (that I ordered from a different company on the same day) arrived 3 days later. Truly rhis shipping is terrible and they should prioritize improving and perfecting this before they worry about anything else.

Ordered close to $15,000 in furniture and lighting. Furniture has completely fallen apart. Cannot leave a review on their website under the products which seems shady. Lighting has been great, but we have 6 dining chairs that are so uncomfortable and are literally busting at the joints leaving staples exposed. All furniture is final sale which is also garbage. Go elsewhere!

Something is wrong with customer service at McGee and Co. I placed an order for 4 dining chairs- at over $800 per chair. One arrived broken in a way that it was clearly a manufacturing/quality control error and not due to shipping. I immediately, called (got a voicemail during business hours? and I left a msg. requesting a call back.) I emailed and tried to chat with support. Each time, I was handed over to a bot. Each time the AI response was that I had done everything right and that all I had to do was respond to the email to get a replacement chair. Every time I replied, I got a completely new bot response. The last one offered me a $50 credit if I kept the chair. An $800, unusable chair, and they offered $50! Which I 'm sure I could never claim because there is no actual person working customer service. This has been an exercise in frustration and I would not order from this company again. The chairs appear to be made of cheap plastic to boot. EDITED: after 24 hours, I did finally connect with a real person, who gave me a good solution to the problem. Still very frustrated that it took so much time to work out, and still not loving their AI "customer service," but at the end of the day, they made it right.

I've never had a problem with their customer service like others here. They have always responded to all my questions and have been very helpful. I just wish they'd make their products a little more accessible. Meaning don't charge hundreds of dollars in shipping fees on top of already very expensive products, that also go along with hundreds of dollars in taxes. You're asking us to spend a LOT of money here and you can't even comp the shipping? Or even occasionally offer free shipping codes? It sucks to build a shopping cart and have to ditch it because you get to the checkout and see $250+ in shipping alone tacked on.

I've been pleased with the night stand that I ordered. It was delivered within 2 weeks, as promised, and it is beautiful. However, I have yet to receive any information on the other two items ( another night stand and a dresser). I have repeatedly tried to contact customer service by email and phone, but have not heard back. The website now says the dresser is back ordered for 4 months, which wasn't stated when I ordered it. Getting an order status shouldn't be this challenging in 2023.

Disliked the colour of the ottomans once received in person, they had a strong red undertone to them as opposed to what was shown in the photos online.

I like the products. However, shipping and handling is way too expensive and they also charge for return shipping. For this reason, I will no longer be shopping from here.