McGee & Co.Reviews of mcgeeandco.com

I’m reaching out here in hopes that this will get a response and can help resolve an issue with Order #1135867 because the support email has not responded to any of my emails I've sent over the last 3 days. The order was automatically canceled, and I never received any of the items associated with it. I initially contacted the support email and received a response from Amber stating: “After looking into Order #1135867 further, I can confirm that the order was successfully processed and has been marked as delivered in our system. Since the order has already been fulfilled and delivered, we’re unfortunately unable to process a cancellation or issue a refund at this time.” The issue is that nothing from this order was ever delivered to me. I responded to Amber three separate times over the past 3 days explaining this, but I have not received any further response or acknowledgment. At this point, I am simply asking McGee & Co. to issue a full refund for Order #1135867 or at the very least ship the items to me. I should not be charged for merchandise I did not receive, regardless of how the order is currently reflected in your system. I would greatly appreciate getting this resolved promptly or escalating it to the appropriate person who can authorize the refund. Thank you, Felicia

Horrible customer service from start to finish. I ordered a bookcase that arrived damaged. When I contacted customer service to ask whether they could expedite the replacement, instead of making any meaningful effort to help, I received a patronizing response about how they wanted to “set expectations” regarding the timing. Weeks later, the replacement finally arrived, and somehow it was also damaged AND the wrong color. At that point, they suddenly offered to expedite another replacement, which was particularly frustrating because it confirmed that expedited shipping apparently was an option when I first asked for it. After two failed deliveries and weeks of unnecessary delays, I asked for a reasonable discount to compensate for the inconvenience. They simply ignored the request altogether. To make matters worse, there is effectively no customer service by phone. You can call, but there is no one available to actually help you. Email is the only practical way to resolve a problem, and even then, legitimate questions and requests may simply go unanswered. One damaged delivery can happen. But two damaged deliveries, the second bookcase arriving in the wrong color, weeks of delays, dismissive communication, and then completely ignoring a reasonable request to make things right is unacceptable. Never again.

Horrible experience, I will never buy from them again. Purchased chairs that were supposed to be delivered 12-16 weeks. They collected money up front so they have my $4000 since March. It has been 21 weeks since I placed an order and still didn’t get a solid date on when my chairs will be delivered.

Very high shipping fees - over priced - found same item at another on line store - fee shipping and 20% off. Customer Service poor. Do not recommend.

This company does not exist -No phone number , no email return answers , nothing - You will have to call your credit card company and let them know it is a fraudulent transaction.. I guess I am not alone as it has happened to so many others after thorough research.

We ordered a $2300 light fixture from McGee and Co. During the order process their system autofilled the city and town based on the street address that I entered, but the city and town was wrong. I didn’t immediately catch it. When the shipping company called to confirm delivery we identified the error. The shipping company said I had to deal with McGee and company to correct it. You can’t speak to a human there. When they finally got back to me they informed me that they would charge an additional $177 “redirection fee”. I told them I wouldn’t pay that and they could keep it instead. Their response was that I would they have to pay for the shipping back to McGee (the item was at the shippers and had not been delivered to the wrong address). It took days of back-and-forth. Ultimately I was able to elevate the issue and get them to waive the fee. The point here is that we paid a premium price and they made every step in resolving the issue was more difficult and adversary than it had to be. I would never buy from them.

NOT WILLING TO OFFER SALE PRICE BEFORE EVEN RECEIVING ORDER. I placed an order for multiple items. The next day, I received an email advertising the Memorial Day Event where all items were 30% off. I contacted customer service for a price adjustment and was told they don't do that. The solution... once I receive my items I will need to ship them back and place a new order for the exact same items in order to receive the sale price. I've never had a company not willing to provide a price adjustment especially when I just placed the order. It doesn't make any economic sense at all to have all of the additional shipping to achieve something so simple... a credit for the price difference. Will take my shopping elsewhere.

After following the care instructions on a rug I purchased, I ran into some issues. I reached out to McGee & Co., and their customer service team was incredibly responsive and helpful. They not only addressed my concerns quickly but also offered me full store credit for the rug. This level of customer service has truly restored my faith in the company, and I will continue to shop with confidence. Their willingness to help has made a loyal customer out of me!