McGee & Co.Reviews of mcgeeandco.com

Consistently disappointed in the quality of items I have ordered from them in the last two years. They have some of the worst customer service I've ever experienced. It's been 5 weeks since refusing delivery for a defective and expensive upholstered bed and I'm still trying to get a refund. Update: Their claim that they have issued a full refund is false. Still waiting for my refund.

Ordered our item almost 3 months ago and it continues to be pushed back. Their customer service team's response is that "backorder dates are subject to change". This was not ordered as a backorder it was ordered with a 4-6 week lead time. And not once was an email sent saying that has changed.

I placed an order 8 days ago and it still hasn’t shipped. When I called customer service I was told my order would be shipping out that day. My order still hasn’t shipped with zero communication as to why. This is unacceptable when every other retail competitor ships within a day or two.

Update 9/23: I submitted a claim on 9/3 and the issue hasn't been resolved. I recently bought a Cedar Lamp Shade from this company and one of the lamp shades arrived discolored and misshapen. Despite providing photographs to illustrate the issue, customer service did not address the concern appropriately and instead requested that I resend the pictures. This experience has been quite disappointing.

We ordered a light fixture that keeps getting pushed back. It’s been months and the customer service continues to say it’ll be “shipped next week”. We tried to cancel the order but they won’t allow us to cancel and have completely ignored the messages requesting to do so. I’d never recommend this company.

Overrated and OVERPRICED and terrible customer service. I’m so done with McGee and Co . Used to be good when they first started yet now the quality is junk, absolute junk. Everything is about how to make them more money - quality is junk! Everything feels disposable. Worst part is the shipping charges ! Do your homework… The few pieces that are good are made and manufactured by other companies. If you do your homework, you’ll save a ton of money and avoid terrible service .

I would give negative stars if possible. I previously ordered a console and it was supposed to be white glove service but I had to assemble it myself. I had also ordered a dining table which wasn’t ready yet. I was told in writing that this table would be white glove delivery. Sure enough, shows up and we have to assemble it. $500 shipping and delivery to put it together myself. The table looks like target. Horrible quality. Wobbles and the wood looks cheap. $2000 to look like target. Never ordering from here again. I want my money back.

We ordered a light fixture in May. It's not Aug 15 and it has yet to arrive. Customer service continues to say it'll be shipped out "next week".