McGee & Co.Reviews of mcgeeandco.com

Although we had issues initially, they recovered by doing the right thing in the end. As always, it’s about getting to the right person (Haley, the supervisor) who can make practical decisions. We are very satisfied with the product.

I would like to give this 3.5 stars. My challenge with McGee is alignment of brand, service and values. They're pitched (and priced) as high end, and so far yes, their products have been good. However I don't feel the service or policies align with this point in the market. Buying full price items, only for them to go on sale days later, with no willingness to offer a price adjustment (and no advertisement of upcoming sale); extremely expensive shipping; and by all accounts returns are very tricky as well. I'd love to love this brand, but they need to align to their price point, in every part of their business.

I got this beautiful display cabinet four months ago. It sits in my office. One day morning I noticed one of glass door panels is cracked. Some glass chips shattered on the floor. I couldn’t believe why it break in less than half year, it is a pricey furniture. I wrote a review. McGee & Co responded me. They offered me to return it although it’s passed the return time frame. I told them I rather find a local glass repair company to fix the panel, McGee can reimburse me the cost. Kianna assisted me with the inquiry. They approved my request. So after all, I am okay with McGee &Co service. Now just keep my fingers crossed

I do have mixed feelings about the company as there certainly are areas where they can improve. As you will see in a lot of reviews, they have a terrible shipping and return policy. They do not offer free shipping beyond a certain amount, multiple shipping options, or free shipping codes leaving shipping costs to be expensive on top of the actual product (which are expensive on their own). Secondly, it looks like their return policy makes returns nearly impossible for most products. It would be nice to know that they stand by their product enough to offer a fair return policy like most modern companies. Note that you cannot cancel or edit an order on your own, so you would have to contact them immediately for any changes. I recommend calling (to get actual assistance) and emailing (to have a record of the issue). I had an issue with the shipping address on my recent order and needed it changed. I emailed immediately after placing the order and called when they opened. I was told over the phone that they were working on it, only to get an email from Kiana later that day that it was too late to change anything. She was not helpful. However, I called because it was still an issue, and Mariesa was extremely helpful. She fixed my shipping issue with no issue, turning my experience around. I wanted to leave a good review for her, seeing as she made sure I didn't waste my money or end up having a bad experience with the company. So, with customer service, I will say it depends on who you get (over the phone or over email). I do wish they held all their employees to the standard Mariesa displayed, as she actually seemed to care about positively representing the company and the customer.

So far I would say everything that I’ve ordered has been actually pretty good quality. There was only one item that I was kind of wishy-washy about. But that’s not why I am commenting today. I’m curious if anyone knows about the rewards system to McGee and Co, it says, for every dollar spent you get one reward. However, when I go to check my rewards, it says I don’t have any rewards to use. But from what I gather on the website, if you have 500 points you get $25 off, needless to say I’ve surpassed that since her items are so pricey I’m pending on a little over 2000 points within a certain amount of time. Christmas and holiday stuff. Of course I don’t shop there often. I also noticed that the points expire, so if I’m not able to use them like the website states, I’m just gonna lose them which kind of defeats the purpose of even having a rewards program can someone elaborate for me please, because the help section on the website doesn’t tell me a thing about how many points I need to have for I’m allowed to use rewards.

I was really Leary of ordering from McGee and co. but I took a chance and ordered a rug. It arrived about 3 weeks later. It was a beautiful vintage rug. I was pleasantly surprised and very happy to receive it in just 3 weeks after reading all the horrifying reviews. I want to order a sectional but afraid to. I’m going to hold off until they rectify the shipping timeline and customer service. I don’t want a 10K horror story!

The great part is how quickly the order arrived. A HUGE improvement from other recent orders. And the ginger jar was not damaged apron arrival. The only slight disappointment is the actual color of the ginger jar. It appears much darker in print and on line. My particular one is white, not even cream. I am trying to lean warmer since I always purchase cream/white! I still like it and will enjoy using it.

I wanted to come on here and give a positive review as I had read so many negative reviews which scared me from taking the plunge and ordering from McGee but I took a chance and I actually had a good experience. I placed an order for the Sutherland Canopy Bed, 2 Huxton nightstands and 5 Reeves chairs, during their November sale, and I have received all items as of yesterday, and all were in great condition and good quality. The delivery included assembly as well as debris removal for the bed, but not for the other items. I do think that their handling fees are a little excessive, but I am happy with the items, and I feel that a month turnaround time for furniture is relatively quick compared to what I am seeing from other retailers right now (I have ordered items elsewhere in early November that are not arriving until March or April).