McGee & Co.Reviews of mcgeeandco.com

Their first priority is NOT customer oriented. Their ordering system is poorly run…they cannot make an address correction once an order is placed and refuse to issue refunds on unused/unpackaged items. I’m a designer who mistakenly ordered (2) dressers instead of (1). When I called the company to initiate a return, they were unwilling to issue a refund or help me come up with a creative solution. So, now I’m stuck with an $1800 dresser that I have to reimburse my clients for….I am VERY disappointed in their “customer service” and will never order from them again nor will I recommend them to anyone.

5/14- Ordered a white canister and shipping was slow. When it finally arrived, lid had a brown/yellow spot. They stated, I would have to go to shipping store, ship the product back, and once received they will send me a replacement... I included photos and emailed them within an hour of delivery received, so it's not like I'm lying.... If a product arrives damaged, you will be required to wait the full shipping period on top of being responsible for return shipping. Would never work with them again. I can't imagine the hassle if it's a more expensive item. It's just not worth it. 5/18 - Maybe instead of just reviewing this internally, you can provide me an update on where my replacement is? It was shipped back 3 days ago and I’ve got no replacement coming. I’ve already waited a long time and got a damaged item…..

If I could give negative stars this company would be deserving of that. I ordered 2 chairs ($1600 each) from this company. NO WHERE did it say that they were FINAL SALE. Including the receipt. Not to mention, I tried to return the chairs BEFORE they were even shipped and they would do nothing to rectify or even attempt to help. I would have been happy with even a credit but their Customer Service is absolute trash. I have decorated many homes and I would highly suggest you find your items from a reputable company. NOT THIS ONE! In my experience I have never had this issue happen and complete lack of customer service.

I have been a loyal McGee & Co. customer since 2020, I’ve admired and respected their style, ingenuity, and thoughtfully curated products. However, I have never been more disappointed in a company and its actions. I have been saving my rewards to use on a large purchase. As recently as a month ago, my points were fully intact. Now, without any notice, I’ve discovered that my rewards have been devalued by 80%. I understand the need for businesses to remain competitive, especially in today’s market. However, what’s most unacceptable is the complete lack of communication from McGee & Co. regarding such a significant policy change. When I contacted customer service, I was informed that the new rewards program took effect at the beginning of March. Like many consumers, I participate in various rewards programs, all of which have always provided advance notice of changes—no matter how minor. But this? This is a significant change that directly impacts loyal customers. Isn’t that the entire purpose of a rewards program to recognize and incentivize repeat business? When I requested to escalate my concerns, I was flatly told no—this is the new policy, and my feedback would simply be "passed along." This is not how a customer-centric company operates. If McGee & Co. values its customers, it should honor the commitments it made to them, not quietly dismantling its rewards program without warning. To say this has been a disappointing customer experience would be an understatement. As a result, I can no longer support McGee & Co. and will actively advocate for other customers who have been similarly affected. Where I once planned on furnishing my new home with McGee & Co. products, I will now take my business elsewhere. I sincerely hope the company reconsiders this decision before losing more loyal customers.

I am so disappointed that Mcgee & Co would be so unprofessional about their rewards program. I had 7800 points worth 390$ saved up to buy something. Was ready to order only to find out they changed their policy without ever informing me. Now my points are worth 78$ and their only response was along the lines of “we are sorry you are disappointed, but there is nothing we can do about this”. Truly unprofessional and a bad look. This is what a customer gets after putting 5,000$+ into buying things from them. I placed several order in the course of the past 3 months. Many order had items missing, broken or just extremely poor quality. I ordered a 95$+ table clock as part of a large order, and didn’t receive it. Pursued them to send a replacement and when the replacement arrived a month later, it was scratched up with the leather peeling on it. Because I was traveling and couldn’t return it in their return window (this wasn’t anticipated because they messed up the order the first time around), they offered a mere approximately 8$ to keep a 95$+ table clock that came in terrible condition. Won’t be shopping with them again!

My coffee table arrived cracked and they claimed it was a characteristic of the marble… lol a 3,000 coffee table should be perfect. Didn’t state anything about cracks in the details of the product… DO NOT BUY FROM THIS COMPANY

Their rewards program changed about 3 times and now my 35,000 points is worth $350. Before, it would’ve been worth $1750. No warning or anything. Don’t care to purchase thousands of dollars with them anymore.

We bought 5 Greely Stool after 2 months they started falling apart. we call and the company said they can't and won't do anything about it. they are expensive stools. Would not recomend to buy from them , bad customer service