McGee & Co.Reviews of mcgeeandco.com

This review is for terrible customer service... To be clear, I haven't purchased from them because of an issue I encountered while attempting to buy a rug on Cyber Monday with a 20% off code. At 11:30pm, I was about to complete the purchase when the discount code showed the promo was no longer valid. Didn't make sense because the product page still showed the Cyber Monday code. After a few attempts, I gave up and used the 'Contact Us' form to submit a question to the support team...assuming it was a glitch and the discount would be honored. I even took screenshots of the product page (including date & time) as well as the checkout page showing code invalid. Fast forward 2 weeks, I never received a response and tried contacting them thru text. I just heard back from someone saying they couldn't find a message from my email address and the promo ended at midnight mountain standard time. Really? So your west coast customers didn't have until midnight? And secondly, if the promo was no longer valid, you shouldn't have had the code still active on the product page. The "support" person didn't respond. And clearly didn't care about honoring the discount. I'll find a rug elsewhere. Glad I didn't buy it, given the reviews here noting terrible experiences.

This company no longer values its customers. When they were a much smaller business several years ago, I purchased 2 heavy vases which were packed properly and arrived with no issues from U.S. to Canada. However, I can not say the same thing today. I purchased another pair of even more expensive vases recently and they were completely smashed when I opened the box due to inadequate packing. Even though they refunded me right away, they did not offer anything else for the inconvenience. I lost time and money due to custom fees and the exchange rate, both at my expense. I won't be buying from them again. Reply to their response: Thanks for your response two years later. I want to clarify exactly how it was packed, as "inadequate" is vague. Two large ceramic vases were packed in a very large box (way bigger than required for the two vases) with ONE sheet of brown paper. No bubble wrap, no foam or other material to prevent the two vases from tumbling around this large box. It didn't fulfill common sense, let alone training.

DO NOT BUY FROM THIS COMPANY. Worst experience I've ever had with a merchant. I ordered a side table on 9/16 with the understanding that it was backordered and would be delivered on 10/27. On 10/23 I received an email saying my order had shipped and was given tracking information stating it would arrive on 10/27. The tracking information was all wrong and looked to be fake as the phone number listed rang with no response. I called customer service on 10/29 after not receiving my item and left multiple unanswered voicemails over the next few days. I sent an email to their support team and got a generic "your item looks like its on its way it will be there this week." I kept checking in every week with the same generic response. I finally got someone on the phone who said they were very concerned, would follow up and agreed it was unacceptable. This was two weeks ago and now on 11/23 I still have no item, no response and their customer service line does not answer calls. I will be contacting my credit card company today to flag this as a fraudulent charge.

McGee and co has literally the worst customer service in the WORLD. We ordered a bed in August and were told it would be 5 weeks until delivery. Fast forward to early November, we had waited 12+ weeks for delivery. When the bed was FINALLY delivered, it was missing the sides that held the bed together. It has been another 3 weeks, customer service has not returned our calls or emails and we still have not received the parts. Almost 4 months without a bed is completely unacceptable. DO NOT ORDER FROM MCGEE AND CO - YOU WILL REGRET IT.

Was my experience with them absolutely perfect? No. Are they a small business having some hiccups because of Covid? Yes. Their customer support team is responsive, helpful and very communicative. I had a shipping snag from them and they not only got back to me within 1 hour, they re-shipped the product since I never received it. No questions asked. No extra charges. They resolved it quickly with little back and forth. I would order from them again in a second, no questions asked.